Service BDC Representative

Vadenchevroletpooler; Knoxville (TN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Bonuses

Full-time 40-hour week

401(k) with company match

Medical, Dental, Vision, Disability &

Life Insurance

Paid Holidays and PTO

Employee Discounts

Employee Assistance Program

Advancement opportunities

Job summary

Mercedes-Benz of Knoxville seeks a Service Appointment Scheduler to answer calls and book service appointments for customers. You will handle inbound inquiries, set up appointments, and ensure a positive customer experience.

Preference given to those with BDC or call center experience, but we train for success. This is a full-time role with benefits and opportunities for advancement within Furrow Automotive Group.

Qualifications

• Automotive BDC or call center experience is a plus.
• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Comfortable speaking on the phone with high call volumes.

Responsibilities

• Answer incoming calls and book appointments for vehicle service.
• Call customers to confirm appointments and remind them of service due.
• Assist with recalls and maintenance scheduling.

Skills

Customer service

Call center experience

Phone skills

Outgoing personality

Education

High school diploma

Job description

Business Development Representative SERVICE APPOINTMENT SCHEDULER

Previous BDC, Customer Service, or Call Center Experience preferred but not required – We train for your success!

Job Intro

Mercedes-Benz of Knoxvilleisseeking to add outgoing and friendlyService Representativesto set up service appointments, answer inbound service calls, and, most-important, provide excellent customer service for our busy Service Department!Ideal applicants will be well-spoken and courteous to ensure a positive impression is made on our current and potential customers.Mercedes-Benz of Knoxville is part of the family-owned Furrow Automotive Group which also includes Infiniti Chattanooga, Porsche Chattanooga, and Land Rover Knoxville/ Chattanooga.We offer a clearly defined career path, pay-scale, and personal growth plan to all our employees.Many of our employees have been with us for years because we value our employees and invest in their success. We promote a team-oriented environment where each employee has the mentorship, support, and tools they need to succeed in their career.

Job Description

Answer incoming calls and work with vehicle owners to book appointments for vehicle serviceSchedule automotive service appointmentsCall customers to confirm service appointments and more.

• $18 - $20 per hour based on experience + bonuses
• Performance Bonuses
• Full-time Position, 40-hour Work Week
• 401(k) Retirement Plan with Company Match
• Medical, Dental, Vision, Disability & Life Insurance
• Paid Holidays and Paid Time Off
• Employee Discounts
• Employee Assistance Program
• Opportunity for advancement

Responsibilities

• Answer incoming calls and work with vehicle owners to book appointments for vehicle service
• Call customers to confirm service appointments and/or remind them when their vehicle is due for its next service
• Assist with recalls: The Service Manager will supply a list of customers in our database with open recalls and/or due maintenance
• Call customers who need the recall completed on their vehicle and set an appointment that is mutually convenient for the customer and service department
• Assist with other duties as needed

Requirements

• Automotive BDC experience is a plus!
• Customer service, receptionist, and/or call center experience is preferred
• Must be comfortable speaking on the phone and handling high call volume
• An energetic and outgoing 'people person' who is motivated to succeed
• High school diploma or equivalent
• Valid driver's license
• Good customer service, communication, and computer skills
• Applicants must pass pre-employment screening
• We are a Drug-free Workplace

Terms

We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.