Service BDC Agent - Beverly Hills BMW

Sonic Automotive; Los Angeles (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive compensation

Career advancement opportunities

Job summary

A well-known automotive company is seeking a Service BDC Agent in Los Angeles, CA. The role involves responding to customer inquiries, entering data into the CRM, and generating service appointments. Ideal candidates will have strong communication skills and the ability to thrive in a fast-paced environment. This position offers a competitive hourly wage and a comprehensive benefits package.

Qualifications

• Must have excellent communication skills.
• Ability to manage time effectively in a fast-paced environment.
• Experience in a call center preferred.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Enter customer inquiry data into the CRM accurately.
• Generate service appointments and conduct phone surveys.

Skills

Excellent verbal and written communication skills

Ability to work independently and as part of a team

Strong organizational and time management skills

Ability to work in a call center environment

Job description

Service BDC Agent - Beverly Hills BMW in Los Angeles, CA at Sonic Automotive

Job Type: Other

Experience: Associate

Overview

At Beverly Hills BMW, a Sonic Automotive family dealership, you will find opportunities, resources, and support to grow and develop professionally. Our network of dealerships is committed to your success and invested in your future.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms, and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all dealings with customers.

Salary: $19/hour

Pay Range: From 50k to 65k

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Benefits

We offer a comprehensive benefits package and a competitive compensation package.

It's time to make the most important move of your career. From our cooperative, team-based approach to our extensive internal advancement opportunities, you will experience comprehensive training, competitive compensation, and strong benefits.

All your information will be kept confidential according to EEOC guidelines.