Service BDC Associate

Spitzer Autoworld; Euclid (OH); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Job summary

Spitzer Autoworld is seeking an energetic Customer Service BDC associate for Spitzer Honda Euclid. The role requires strong communication skills and a proactive, customer-focused approach to handling service appointments and recalls.

The position emphasizes professional demeanor, reliability, and the ability to work with a contact management system. Full-time opportunities include ongoing training and advancement within a large automotive group.

Qualifications

• High School diploma or equivalent required.
• Outgoing, upbeat personality with excellent interpersonal skills.
• Self-starter internally motivated to achieve goals.
• Proficiency with Windows-based computer programs.
• Strong communication via phone and email.
• Reliable transportation and attendance.

Responsibilities

• Communicate professionally via phone and email on a regular basis with service customers.
• Answer calls and respond to inquiries about service appointments and recalls; maintain rapport with customers.
• Update customer files in the contact management program with notes of contact, emails, and calls.
• Maintain knowledge of product line and current offers/incentives.
• Performs other related duties as assigned.

Skills

Outgoing personality

Self-motivated

Customer service

Phone and email communication

Windows proficiency

Professional judgment

Reliability

Education

High School diploma or equivalent

Tools

CRM software

Job description

We are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation.

Our excellent benefits include:

• Medical
• Dental
• Vison
• Company paid life insurance
• Voluntary life insurance
• Short term and long term disability
• Accident insurance
• Critical illness policies
• Generous paid time off
• 401K with a 5% company match
• Employee assistance program
• Benefit concierge services

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-Time/Part-Time Full-Time

Location Spitzer Honda Euclid

Full-Time Benefits:

• Flexible work schedule - 5 day work week!
• Ongoing training with Spitzer University
• Opportunities for advancement - we love to promote from within the organization!
• 401K with a 5% employer match
• Medical, dental, and vision insurance
• Generous paid time off - 80 hours after 1 year of service
• Paid uniforms and name badges
• Employee assistance program
• Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

Essential Duties and Responsibilities:

• Communicate professionally via phone and email on a regular basis following up phone calls to service customers
• Answer phone calls and respond to caller inquiries regarding service appointments and recall needsMaintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
• Utilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc.
• Maintain a basic knowledge of product line and current offers/incentives
• Performs other related duties as assigned

Minimum Qualifications:

• Prior dealership service BDC experience preferred
• High School diploma or equivalent
• Outgoing, upbeat personality with excellent interpersonal skill
• Self-starter who is internally motivated to achieve established performance goals
• Proficiency with windows based computer programs
• Critical thinking skills and professional judgment
• Reliable transportation and attendance
• Must be authorized to work in the United States.

AAP/EEO STATEMENT/ADA STATEMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Shift Days

This position is currently accepting applications.