BDC Associate

Spitzer Autoworld; Elyria (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company paid life insurance

Voluntary life insurance

Short term and long term disability

Accident insurance

Critical illness policies

Generous paid time off

401K with a 5% company match

Employee assistance program

Benefit concierge services

Job summary

Spitzer Autoworld, a fourth-generation family-owned dealership, is seeking a BDC Associate in Northeast Ohio. The role focuses on assisting customers over the phone, email, and chat to shop for vehicles and respond to internet inquiries, with ongoing training and opportunities for advancement.

The position emphasizes customer service excellence, professional communication, and teamwork within a large auto retail group.

Qualifications

• High school diploma or equivalent required.
• Outgoing, upbeat personality with excellent interpersonal skills.
• Self-starter who is internally motivated to achieve goals.
• Proficiency with Windows-based computer programs.
• Critical thinking and professional judgment.
• Reliable transportation and attendance.
• Must be authorized to work in the United States.

Responsibilities

• Maintain knowledge of product line and current offers/incentives.
• Communicate professionally via phone and email with warm leads.
• Monitor and retrieve internet leads from multiple sources.
• Maintain rapport with customers by asking questions and listening.
• Update customer files in the contact management program.
• Perform additional duties as assigned.

Skills

Outgoing personality

Interpersonal skills

Self-motivated

Windows basics

Critical thinking

Reliability/attendance

Education

High School Diploma or equivalent

Tools

Contact management system

Job description

We are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation.

Our excellent benefits include:

• Medical
• Dental
• Vison
• Company paid life insurance
• Voluntary life insurance
• Short term and long term disability
• Accident insurance
• Critical illness policies
• Generous paid time off
• 401K with a 5% company match
• Employee assistance program
• Benefit concierge services

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-Time/Part-Time Full-Time

Location Main Location

Description

Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer Autoworldwants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! As the BDC Associate, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle. This position requires one to respond to internet inquires and engage in online dialogues regarding vehicles from customers.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

• Flexible work schedule - 5 day work week!
• Ongoing training with Spitzer University
• Opportunities for advancement - we love to promote from within the organization!
• 401K with a 5% employer match
• Medical, dental, and vision insurance
• Generous paid time off - 80 hours after 1 year of service
• Paid uniforms and Name Badges
• Employee assistance program
• Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a basic knowledge of product line and current offers/incentives
• Communicate professionally via Phone and Email on a regular basis with an established list of prospects (these are warm leads who submitted a request for follow up – no cold calling, ever)
• Monitoring and retrieving Internet leads from (our website, dealer, manufacturer and third party sites)
• Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
• Utilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc.
• Performs other related duties as assigned

Position Requirements

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• Outgoing, upbeat personality with excellent interpersonal skill
• Self-starter who is internally motivated to achieve established performance goals
• Proficiency with windows based computer programs
• Critical thinking skills and professional judgment
• Reliable transportation and attendance
• Must be authorized to work in the United States.

AAP/EEO STATEMENT/ADA STATEMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Shift Days

This position is currently accepting applications.