Service Advisor

Spitzer Autoworld; Cuyahoga Falls (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company paid life insurance

Voluntary life insurance

Short term disability

Long term disability

Accident insurance

Critical illness policies

Generous paid time off

401K with 5% company match

Employee assistance program

Benefit concierge services

Job summary

Spitzer Ford in Cuyahoga Falls is seeking a Service Advisor to deliver high-level service to customers while growing your career at a top regional employer. You will sell, identify, and document service needs, schedule service, and communicate with customers throughout the process.

We offer a robust benefits package and opportunities for advancement within a large, privately held auto group. Join our team and help drive customer satisfaction and dealership success.

Qualifications

• Successful track record.
• Strong CSI results.
• Team oriented.
• Submit to background check and pre-employment drug test.
• Valid driver's license with good driving record.
• Outgoing, upbeat personality with excellent interpersonal skills.
• Self-starter with motivation to achieve established performance goals.
• Reliable transportation and attendance.
• Authorized to work in the United States.

Responsibilities

• Works with customers and technicians to identify required maintenance.
• Performs road test of customer vehicles.
• Advises customers of necessary/suggested services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Maintains CSI at or above designated standards.
• Meets dealership's standards for repair/order production.
• Follows Safeguards rules and regulations.
• Other related duties as assigned.

Skills

Customer service

Interpersonal skills

Teamwork

Self-motivated

Reliable transportation

Work authorization in United States

Valid driver's license

Job description

We are Spitzer Autoworld!

We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation.

Our excellent benefits include:

• Medical
• Dental
• Vison
• Company paid life insurance
• Voluntary life insurance
• Short term and long term disability
• Accident insurance
• Critical illness policies
• Generous paid time off
• 401K with a 5% company match
• Employee assistance program
• Benefit concierge services

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-Time/Part-Time Full-Time

Location Al Spitzer Ford

Description

Spitzer Ford in Cuyahoga Falls is looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer. The Service Advisor is responsible for selling, identifying and documenting service, maintenance, and repair service for customers as well as being responsible for scheduling service to be performed.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

• Flexible work schedule - 5 day work week!
• Ongoing training with Spitzer University
• Opportunities for advancement - we love to promote from within the organization!
• 401K with a 5% employer match
• Medical, dental, and vision insurance
• Generous paid time off - 80 hours after 1 year of service
• Paid uniforms, name badges and business cards
• Employee assistance program
• Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:

• Works with customers and technicians to identify required maintenance
• Performs road test of customer vehicles
• Advises customers of necessary/suggested services
• Offers additional services and repairs to customers
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimates cost of mechanical, electrical, or other repairs
• Enters itemized estimate on service order and explains estimate to customer
• Schedules appointments with customer
• Maintains CSI at or above designated standards
• Meets dealership's standards for repair/order production
• Follows Safeguards rules and regulations
• Other related duties as assigned

Position Requirements

MINIMUM QUALIFICATIONS:

• Successful track record
• Strong record of positive CSI results
• Team oriented
• Submit to and successfully complete MVR, background check, and pre-employment drug test
• Valid driver's license with good driving record
• Outgoing, upbeat personality with excellent interpersonal skills
• Self-starter who is internally motivated to achieve established performance goals
• Reliable transportation and attendance
• Must be authorized to work in the United States

AAP/EEO STATEMENT/ADA STATEMENT: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Shift Days

This position is currently accepting applications.