SERVICE BDC ASSOCIATE

Audi Chattanooga; Chattanooga (TN); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Top tier medical, dental, vision benefits

401k

Vehicle, service, repairs and parts discounts

Job summary

A local family-owned dealership in Chattanooga is seeking a Service BDC Associate to handle customer inquiries and generate service appointments. This role involves effective communication, data entry into CRM, and utilizing lead management tools. The ideal candidate must be adept in a fast-paced environment, showcasing excellent organizational skills and professionalism in guest interactions. Attractive perks including a competitive wage and significant discounts are offered.

Qualifications

• Excellent communication skills are a must.
• Proficient in MS Office Suite.
• Able to work in a fast-paced, call center environment.
• Ability to work in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to guest inquiries with courtesy and accuracy.
• Enter guest data into the CRM promptly.
• Generate service appointments efficiently.
• Conduct phone surveys to assess guest preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of guest satisfaction and be honest in all aspects of dealing with guests.

Skills

Excellent verbal and written communication skills

Strong MS Office Suite computer skills

Ability to work independently

Ability to work in call center environment

Strong organizational and time management skills

Policy & procedure reading

Tools

CRM software

Job description

At Village VW/Audi Chattanooga, a Nelson Bowers Group locally owned family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.

Purpose:

The Service BDC Associate is responsible for generating sales appointments with guests that contact the dealership for service of new and/or pre‑owned vehicles and following‑up with existing service guests to ensure continued satisfaction. The Service BDC agent delivers a premium guest experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track guest interest. The Service BDC Agent will be trained to understand all products and services offered, will become knowledgeable of incentives and programs.

Duties and Responsibilities:

• Respond to inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all guest data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess guest preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of guest satisfaction and be honest in all aspects of dealing with guests.

Qualifications:

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Perks and Benefits

• Competitive Hourly Wage
• Top tier medical, dental, vision, ancillary benefits
li>401k
• Vehicle, service, repairs and parts discounts

Apply for this position