Service BDC Agent - Toyota of North Austin

Group 1 Automotive; Austin (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Stock purchase plan

Vehicle purchase program

Training & advancement

Team environment

Job summary

Group 1 Automotive, via Toyota of North Austin, is seeking a friendly Service BDC Agent to be the first point of contact for our service customers. You will answer questions, schedule appointments, explain maintenance, and help create a welcoming customer experience. Previous experience in customer service or call centers is a plus.

You will work with a supportive team and have opportunities for career advancement within Group 1 Automotive, a Fortune 250 leader in global automotive retail.

Qualifications

• Experience in customer service, call centers, telemarketing, collections, or appointment-setting preferred.
• Strong verbal and written communication skills.
• Professional, positive, and customer-focused attitude.

Responsibilities

• Communicate professionally with customers by phone, email, and text
• Respond promptly to service inquiries and appointment requests
• Schedule, confirm, and follow up on service appointments
• Make outbound calls to customers regarding maintenance needs and dealership services
• Follow established call scripts and customer communication processes
• Develop a strong understanding of available maintenance and repair services
• Maintain accurate customer records and document all interactions
• Assist customers with questions regarding dealership policies and procedures
• Process customer payments and provide accurate receipts when needed
• Work toward individual and departmental appointment and productivity goals
• Partner with service advisors and dealership leadership to deliver an excellent customer experience

Skills

Customer service

Call center

Appointment-setting

Verbal communication

Written communication

Phone etiquette

Professional attitude

Education

High school diploma or equivalent

Tools

CRM software

Dealership systems

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Service BDC Agent

Toyota of North Austin, part of the fast-growing Group 1 Automotive, is seeking a friendly, motivated Service BDC Agent to join our team.

In this role, you will be the first point of contact for many of our service customers. You will answer questions, schedule appointments, explain recommended maintenance, and help create a smooth and welcoming customer experience. If you have experience in customer service, call centers, telemarketing, collections, or appointment setting, this could be a great opportunity to grow your career with a company that values your contributions.

What We Offer

• Competitive compensation
• Health, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off
• Employee stock purchase plan
• Employee vehicle purchase program
• Paid training and opportunities for career advancement
• Supportive, professional team environment

Responsibilities

• Communicate professionally with customers by phone, email, and text
• Respond promptly to service inquiries and appointment requests
• Schedule, confirm, and follow up on service appointments
• Make outbound calls to customers regarding maintenance needs and dealership services
• Follow established call scripts and customer communication processes
• Develop a strong understanding of available maintenance and repair services
• Maintain accurate customer records and document all interactions
• Assist customers with questions regarding dealership policies and procedures
• Process customer payments and provide accurate receipts when needed
• Work toward individual and departmental appointment and productivity goals
• Partner with service advisors and dealership leadership to deliver an excellent customer experience

Qualifications

• High school diploma or equivalent
• Customer service, call center, telemarketing, collections, or appointment-setting experience preferred
• Strong verbal and written communication skills
• Professional, positive, and customer-focused attitude
• Comfortable managing a high volume of calls and customer interactions
• Basic computer skills and ability to learn dealership systems
• Strong organization and follow-up skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Valid driver’s license required

If you enjoy helping customers, building relationships, and contributing to a successful service team, we would love to hear from you.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.