Service BDC Agent - Momentum BMW/MINI

Sonic Automotive

Houston (TX)

On-site

USD 17,047 - 24,280

Full time

14 days+

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Benefits offered by this job

401(k) with Company Match

Paid Time Off

Employee Pricing on Purchases

Discounted Gym Membership Options

Exclusive Travel Deals

Job summary

A leading automotive dealership in Houston is seeking a Service BDC Agent responsible for generating service appointments and delivering excellent customer service. Ideal candidates will have experience in a high-volume call center or quota-driven role, with strong interpersonal skills. This full-time position offers a competitive compensation package and various employee benefits including paid time off and gym memberships.

Qualifications

Previous experience in a high-volume call center environment or quota-driven role.
Ability to manage inquiries and track customer interest.

Responsibilities

Deliver premium customer experience by responding to inquiries.
Manage inquiry flow and update customer files using lead management tools.
Confirm and book service appointments.
Generate reports and documentation on time.

Skills

Interpersonal skills

Organizational skills

Time management skills

Goal-driven mentality

Tools

CRM software

Job description

Service BDC Agent - Momentum BMW/MINI in Houston, TX at Sonic Automotive

Location: 9570 Southwest Freeway
Houston, TX 77074

Job Type: Sales

Experience: Associate

About

Momentum BMW, part of the Sonic Automotive family, isn’t just any store - we’re the #1 volume BMW dealer in Houston, a proud BMW Center of Excellence award winner, and home to a state-of-the-art facility built to deliver the ultimate customer and teammate experience.

If you’re ready to take your career to the next level with one of the nation’s premier BMW dealerships, this is the place.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Compensation:

$15.00 + / hour

Job Description

Summary:

The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.

Duties and Responsibilities:

Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
Work tow-in lists, missed calls, chat leads, missed appointments.
Confirm and book appointments.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate and schedule service appointments.
Compile all necessary reports, forms and other documentation on a timely basis
Plan any team building events.
Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Previous experience in either a high-volume call center environment or quota-driven role.
Excellent interpersonal skills over the phone.
Goal-driven to meet and exceed store appointment goals.
Ability to work independently and as part of a team in a fast paced environment
Strong organizational and time management skills
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications: