eSales Agent - Momentum BMW/MINI

Sonic Automotive

Houston (TX)

On-site

USD 19,320 - 27,517

Full time

14 days+

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Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Employee discounts on purchasing and leasing cars

Job summary

A large automotive dealer group in Houston, TX is seeking an eSales Agent responsible for engaging with customers and generating sales appointments. The ideal candidate will have exceptional communication skills and prior sales experience. This full-time role offers competitive hourly compensation and opportunities for career advancement within the company.

Qualifications

All applicants must be authorized to work in the USA.
Able to set priorities and multi-task.
Must demonstrate ability to pass pre-employment testing.

Responsibilities

Answer inbound phone calls, internet inquiries, and chats.
Provide guests with timely responses to address customer needs.
Generate sales and acquisition appointments.

Skills

Exceptional communication skills

Ability to perform in a fast-paced environment

Prior call center or sales experience

Job description

eSales Agent - Momentum BMW/MINI in Houston, TX at Sonic Automotive

Location: 9570 Southwest Freeway
Houston, TX 77074

Job Type: Sales

Experience: Associate

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

AtMomentum BMW/MINI,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities:

Answer inbound phone calls, internet inquiries, and chats
Provide guests with timely, relevant responses to address customer questions and needs
Facilitate providing guests price and purchasing information
Provide payment options and quotes
Generate sales and acquisition appointments
Manage organizers to stay up to date with follow up of all active guests
Adhere to specific outreach cadence required for new inquiries
Maintain a thorough understanding of KPIs
Minimum 1 year call center or sales focused experience
Able to set priorities, multi-task, and achieve goals
Ability to perform in a fast paced environment
Exceptional communication skills, both written and verbal
All applicants must be authorized to work in the USA
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license