Service BDC Agent

L0342 Wesley Chapel Honda; Wesley Chapel (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway's L0342 Wesley Chapel Honda is seeking a motivated Service BDC Agent to support a fast-paced service department in Wesley Chapel, FL. You’ll handle calls, schedule appointments, and document customer interactions to ensure a seamless experience.

The role emphasizes strong communication, data accuracy, and a customer-first approach, with bilingual Spanish as a plus and opportunities for career growth within a top-rated dealership group.

Qualifications

• Customer service, call center, hospitality, or BDC experience preferred.
• Strong communication skills, both verbal and written.
• Positive attitude and a customer-first mindset.
• Ability to multitask in a fast-paced environment.
• Strong computer and data entry skills.
• Excellent attention to detail and organizational skills.
• Bilingual Spanish is a plus.
• Experience with dealership software (CDK, Xtime, Volie) is a plus.
• Professionalism and the ability to resolve customer concerns effectively.

Responsibilities

• Handle inbound and outbound customer phone calls
• Respond to service inquiries through phone, email, text, and web leads
• Schedule service appointments and confirm upcoming reservations
• Identify customer needs and connect them with the appropriate service solutions
• Deliver a professional and friendly customer experience on every interaction
• Accurately enter and update customer information in the CRM
• Work closely with Service Advisors and Managers to maximize appointment show rates
• Follow up with customers regarding recommended maintenance and repair services
• Maintain detailed records and notes regarding customer interactions

Skills

Customer service

Call center

BDC experience

Strong communication

Multitasking

Spanish bilingual

Data entry

CRM entry

Tools

CDK

Xtime

Volie

Job description

Dealership: L0342 Wesley Chapel Honda

Wesley Chapel Honda Do You Have Great Customer Service Skills? Looking for Better Hours and Opportunity for Career Advancement? Join the Award-Winning Service Team at Wesley Chapel Honda! Wesley Chapel Honda is proud to be recognized by Automotive News as a Best Dealership to Work For in 2023, 2024, and 2025. Three years in a row, we've earned this honor by creating a workplace where employees are supported, appreciated, and given opportunities to grow their careers.

We are currently looking for a motivated and customer-focused Service BDC Agent to join our growing team. If you enjoy helping people, thrive in a fast-paced environment, and want to build a long-term career with a dealership that values its employees, we'd love to hear from you.

What You'll Do

• Handle inbound and outbound customer phone calls
• Respond to service inquiries through phone, email, text, and web leads
• Schedule service appointments and confirm upcoming reservations
• Identify customer needs and connect them with the appropriate service solutions
• Deliver a professional and friendly customer experience on every interaction
• Accurately enter and update customer information in the CRM
• Work closely with Service Advisors and Managers to maximize appointment show rates
• Follow up with customers regarding recommended maintenance and repair services
• Maintain detailed records and notes regarding customer interactions

What You'll Bring

• Customer service, call center, hospitality, or BDC experience preferred
• Strong communication skills, both verbal and written
• Positive attitude and a customer-first mindset
• Ability to multitask in a fast-paced environment
• Strong computer and data entry skills
• Excellent attention to detail and organizational skills
• Bilingual Spanish is a plus
• Experience with CDK, Xtime, Volie, or other dealership software is a plus
• Professionalism and the ability to resolve customer concerns effectively

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!