BDC Administrator

L0820 Atlantic Coast Honda; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

L0820 Atlantic Coast Honda in Jacksonville, FL is seeking a BDC Administrator to manage customers across parts, service and sales with on-site duties.

The role emphasizes customer focus, positivity, and tech skills. You will lead process improvements, build a customer database for follow-up, and help increase appointments and retention with the GSM/LSMS Coordinator.

Qualifications

• 1+ years experience in sales or telemarketing.
• Experience in phone sales, business development, or customer service preferred.
• Demonstrate professional attitude with all potential clients/customers.
• First-class verbal and written communication skills.
• You will organize and motivate yourself.
• Ability to work in a team or independently.
• Able to manage priorities and deadlines in a high-volume environment.
• Able to type.

Responsibilities

• The BDC Administrator develops, processes, manages, follows up and tracks customers for parts, service and sales.
• Lead customer relations process management by observing, implementing and training approved customer relations processes.
• Develop improvement plans for stores by meetings with GSM/LSMS Coordinator, to keep focus on customers.
• Gather accurate customer information to create a database for follow-up and retention.
• Build knowledge of product information, current sales pricing, and dealership promotions.
• Use phone skills to set appointments and follow up with customers about their experience.

Skills

Sales experience

Telemarketing

Phone sales

Customer service

Verbal & written skills

Time management

Teamwork

Prioritization

Typing

Education

High School Diploma

Job description

Dealership: L0820 Atlantic Coast Honda Atlantic Coast Honda

Now Hiring BDC Administrator! Bring your customer expertise, positivity, and technology skills to a team that values your contributions.

We are committed to Growing our Company and Growing our People! We are one of over 300 Lithia & Driveway dealerships nationwide. Come be a part of the Automotive Industry future with the Lithia & Driveway family, a Fortune 200 company. We are growing fast! And with growth comes opportunity!

You will report to the GSM. This is an on-site position in Jacksonville, FL.

What You'll Do

The Business Development Center (BDC) Administrator develops, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.

• You will lead customer relations process management at assigned store(s) by observing, installing, and training approved customer relations processes, to assure our customer's perspective comes first.
• Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members thinking about our customers.
• Gather accurate customer information to create a database for follow-up and retention.
• Build knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Use your skills within our internet department to increase appointments, sales, and customer retention.
• Use phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
• Use phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other tasks as assigned.

What You'll Bring

• 1+ years experience with sales or Telemarketing preferable.
• Experience in the following fields: phone sales, business development, customer service, preferable.
• Demonstrate professional attitude with all potential clients/customers.
• First-class verbal and written skills.
• You will organize and motivate yourself.
• Work as part of a team or on individually assigned tasks.
• You're able to manage priorities and deadlines in a dynamic, high-volume environment.
• Able to type.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!