Service Advisor

L0346 Grapevine Honda; Grapevine (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, Vision

401(k) plan

Employee discounts

Wellness programs

Job summary

Lithia & Driveway Grapevine Honda is hiring a Service Writer to greet customers, assess service needs and coordinate with technicians to ensure timely repairs. No automotive experience is required as we provide training and a customer-focused environment.

You'll join a high-volume dealership with paid training, competitive compensation based on performance, and opportunities for growth within the Lithia network.

Qualifications

• Experience in customer service, hospitality, retail or similar roles is preferred.
• Excellent communication and relationship-building skills.
• Ability to thrive in a fast-paced, team environment.

Responsibilities

• Greet customers and create a welcoming, high-quality service experience.
• Listen to customer needs and communicate service recommendations.
• Coordinate with technicians to ensure timely and accurate repairs.
• Provide updates and build trust throughout the service process.
• Deliver an experience that keeps customers coming back.

Skills

Customer service

Communication

Team player

Learner mindset

Job description

Dealership: L0346 Grapevine Honda Grapevine Honda - Service Writer

Looking to start a high-income career without automotive experience? We’re hiring people-first, customer-focused professionals to join our Service Team. If you come from hospitality, retail, restaurants, or customer service, we’ll teach you the automotive side.

Compensation $60,000 - 100,000/year, based on performance

What You’ll Do

• Greet customers and create a welcoming, high-quality service experience
• Listen to customer needs and communicate service recommendations
• Coordinate with technicians to ensure timely and accurate repairs
• Provide updates and build trust throughout the service process
• Deliver an experience that keeps customers coming back

What You’ll Bring

• Strong background in customer service, hospitality, or retail
• Excellent communication and relationship-building skills
• Positive attitude with a desire to learn and grow
• Ability to thrive in a fast-paced, team environment
• No automotive experience required - we provide training

Why Join Our Team?

• Paid training and career development
• Competitive compensation + performance-based earnings
• Growth opportunities within a high-volume dealership
• Supportive, team-driven environment

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!