BDC Representative

L0837 Anaheim Hyundai; Anaheim (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is hiring for a BDC Representative in Anaheim. Earn $18/hour with monthly performance bonuses. Shifts typically run 9am-6pm or 11am-8pm, with weekend availability required, as part of a newly formed Sales BDC team.

You will handle multi-channel inquiries, schedule showings, and maintain CRM records. This role offers a clear path into auto sales, finance, and management within a growing dealership.

Qualifications

• 1+ years experience in a customer service role.
• 1+ years experience engaging with customers over the phone.
• BDC Admin or sales-related experience.
• Working knowledge of computer systems, office software and CRMs.
• Ability to assess situations, prioritize needs, and implement solutions.
• Ability to set and achieve targeted goals.
• Professional personal appearance.

Responsibilities

• Respond to inbound sales inquiries via phone, email, text, and other online sources.
• Schedule and confirm customer appointments for the sales team.
• Report to and maintain an open line of communication with the sales management team to establish ongoing weekly and monthly goals.
• Maintain accurate customer records and activity within the CRM system.
• Follow up with unsold showroom traffic, internet leads, and previous customers.
• Confirm availability for customers inquiring about specific vehicles.

Skills

Customer service

Phone communication

BDC admin experience

CRM knowledge

Problem solving

Goal setting

Professional appearance

Tools

CRM software

Office software

Job description

Dealership: L0837 Anaheim Hyundai Anaheim Hyundai

Hiring For: BDC Representatives. Pay: $18/HR + Competitive Bonus. Schedule: Expected Shifts 9am-6pm or 11am-8pm; Must be willing to work weekends.

Why Join Our Team?

• Exciting Opportunity: Join our newly established Sales BDC team and help shape the future of our dealership.
• High Lead Count: Access to 1,500 - 2,000 customer leads a month will allow you to increase your earning potential.
• Earn More – Competitive hourly pay plus monthly performance bonuses.
• Career Development: This BDC Administrator position creates a great career path into auto sales, finance and management.

What You'll Do

• Support the sales team by responding to inbound sales inquiries using phone, email, text, and other online lead sources.
• Schedule and confirm customer appointments for the sales team.
• Report to and maintain an open line of communication with the sales management team to establish ongoing weekly and monthly goals.
• Maintain accurate customer records and activity within the CRM system.
• Follow up with unsold showroom traffic, internet leads, and previous customers.
• Confirm availability for customers inquiring about specific vehicles.

What You'll Bring

• 1+ years experience in a customer service role.
• 1+ years experience engaging with customers over the phone.
• Previous experience in a BDC Admin roll or other sales related position.
• Working knowledge of computer systems, office software and CRM's.
• Capability to assess situations, prioritize needs, and implement solutions
• The ability to set and achieve targeted goals.
• Professional personal appearance.

Total Rewards

The hourly wage for this position is $18. Bonuses are estimated to be based on appointments shown and/or sold. Further details will be discussed during interview process. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!