Service BDC Agent

BMW-Concor; Concord (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Friendly work environment

PTO & paid holidays

Medical, dental, vision

Career growth

Life Insurance

Flexible Spending Accounts

401K with match

Employee discounts

Job summary

Sunwise Automotive Group is seeking a Service BDC Agent to drive service appointments through outbound and inbound calls. The role requires strong data entry in the CRM, excellent communication, and the ability to multitask in a fast-paced automotive environment.

Ideal candidates have a customer-first mindset, experience with high call volumes, and the willingness to learn about product updates and dealership services. We offer a supportive team, benefits, and growth opportunities.

Qualifications

• Ability to promptly and accurately enter customer data into the CRM.
• Automotive experience a plus
• Must be comfortable with high volume of inbound and outbound calls daily
• Strong computer and internet skills, working knowledge of Microsoft Office suite
• Excellent verbal and written communication skills
• Must be coachable and able to follow specific word tracks
• Customer service, time management, and the ability to multitask are required
• Ability to work independently and as part of a team in a fast-paced environment
• Self-motivated, goal oriented, positive team player
• Must be able to sit for long periods of time

Responsibilities

• Make outbound service calls to book appointments
• Receive inbound calls and coordinate and confirm schedules of service advisors and service appointments
• Manages inbound phone inquiries and routes calls accordingly
• Identify customer needs or concerns accurately
• Direct customers to product information resources, including those available on the internet
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
• Continually learn about product updates, features, accessories, inventory, and their benefits to the customer
• Establish personal goals that are consistent with the dealership’s standards of productivity, and devise a strategy to meet those goals
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
• Provides administrative assistance as needed
• Performs other duties as assigned by manager/supervisor

Skills

CRM data entry

High call volume

Customer service

Verbal & written communication

Team player

Independent worker

Tools

CRM Software

Phone system

Online scheduling tools

Job description

Sunwise Automotive Group is looking for a Service BDC Agent (Business Development Coordinator) to join our growing and expanding team! Being part of Sunwise Auto Group is more than just new and used sales, parts, and service. Our team strives to simplify every aspect of buying, owning, and servicing every vehicle. We are proud to sell and service these vehicles and are always seeking qualified, enthusiastic individuals to join our team!

We are a progressive, fast paced, growing company focused on a premium customer experience. At Sunwise Auto Group, we offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels. Join our team if you have a positive attitude, talent, and passion for cars!

Our ideal candidate will have a passion for cars while delivering a premium brand experience. Jump start your career in the Automotive Industry with a premium brand. Being a part of the Sunwise Automotive team would be an excellent opportunity for you! We offer a future in retail service environment that is very different than most other automotive dealerships. BDC Agents have great people skills and are willing to go the extra mile for our customers. The right candidate will help us generate more service appointments and help our business grow and reach the next level!

BENEFITS:

• Professional, fun, and friendly work environment with supportive management
• PTO and Paid Holidays
• Excellent benefits package including medical, dental, & vision
• Opportunities for career growth and advancement
• Paid Life Insurance
• Flexible Spending Accounts
• 401K and employer match
• Employee discounts on vehicle purchases, parts, and service

RESPONSIBILITIES:

• Responsible for making outbound service calls to book appointments
• Receive inbound service calls and coordinate and confirm schedules of service advisors and service appointments
• Manages inbound phone inquiries and routes calls accordingly
• Identify customer needs or concerns accurately
• Direct customers to product information resources, including those available on the internet
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
• Continually learn about product updates, features, accessories, inventory, and their benefits to the customer
• Establish personal goals that are consistent with the dealership’s standards of productivity, and devise a strategy to meet those goals
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
• Provides administrative assistance as needed
• Performs other duties as assigned by manager/supervisor

QUALIFICATIONS:

• Ability to promptly and accurately enter customer data into the CRM
• Automotive experience a plus
• Must be comfortable with high volume of inbound and outbound calls daily
• Strong computer and internet skills, working knowledge of Microsoft Office suite
• Excellent verbal and written communication skills
• Must be coachable and able to follow specific word tracks
• Customer service, time management, and the ability to multitask are required
• Ability to work independently and as part of a team in a fast-paced environment
• Self-motivated, goal oriented, positive team player
• Must be able to sit for long periods of time

COMPENSATION:

TheBDC Service Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $22.00. –Hourly Rate depends on experience.

We are a drug free environment. As part of our hiring process, we conduct a post-offer background check and drug screening.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state, or local laws.