Service BDC Representative

Mossy Nissan Inc; National City (CA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Group Insurance Plans

401K Retirement Savings Plan

Paid Vacation

Disability Insurance

Life Insurance

Growth Opportunities

Paid Training

Employee Discounts

Family Owned

Health & Wellness

Flexible Schedule

Product Discounts

Direct Deposit

Job summary

Mossy Auto Group is looking for a Service BDC Agent to handle incoming service leads and schedule daily appointments, leveraging product knowledge and strong customer handling skills. The role emphasizes delivering excellent service while driving department goals in a fast-paced retail automotive setting.

The position offers base hourly wages from minimum up to 20.00 per hour, with commissions/bonuses based on performance and an expected annual total of about $50,000 to $55,000, reflecting a

Qualifications

• Experience in a customer-facing role and strong service orientation.
• Excellent communication and interpersonal skills.
• Professional and punctual with a neat appearance.
• Tech-savvy with basic computer skills.
• Open to feedback and performance improvement.

Responsibilities

• Providing excellent customer service to internal and external customers at all times.
• Promoting understanding of client satisfaction and Mossy Team.
• Responding to incoming internet and phone inquiry leads.
• Following up with clients to schedule daily appointments with Service or Sales.
• Greeting and introducing clients to sales representatives.
• Maintaining up-to-date knowledge of products and services.
• Making outbound calls to meet department goals.
• Maintaining and processing customer information in the Dealer CRM.
• Maintains a professional appearance.
• Attends meetings as requested.

Skills

Customer service experience

People skills

Politeness

Enthusiasm

Computer skills

Adaptability

Professional appearance

High school diploma

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Service Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

The Service BDC Agent is an energetic professional who successfully delivers on goals while maintaining the highest customer satisfaction. The Service BDC Agent handles all incoming phone and internet leads, contacting service clients, and through superb product knowledge and customer handling skills, schedules daily appointments while also offering our services and benefits.

Employees in this position will paid a base hourly wage ranging from the applicable minimum wage up to $20.00 per hour. However, additionally they will be paid commissions and/or bonuses, which vary based on performance, with the expected average annual commission earnings of approx. $50,000 to $55,000.

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical, Dental & Vision


• Group Insurance Plans & Discounts


• 401K Retirement Savings Plan


• Paid Vacation and Holidays


• Disability Insurance


• LAP (Life Assistance Program)


• Basic Life, Dependent & Accident Insurance


• Growth Opportunities


• Paid Training


• Employee Purchase Incentives


• Family Owned & Operated


• Health & Wellness


• Flexible Work Schedule


• Discounts on Products & Services


• Direct Deposit

Responsibilities

• Providing excellent customer service to internal and external customers at all times.


• Promoting an understanding of, and strong commitment to client satisfaction.


• Promoting and understanding of, and strong commitment to the Mossy Team.


• Responding to incoming internet and phone inquiry call leads.


• Follow-up contact with client to schedule daily appointments to meet with Service and/or Sales Department.


• Greet and introduce client to sales representative in Sales Department.


• Maintaining comprehensive and up to date knowledge of products and services offered for sale.


• Make outbound customer calls to meet department goals and objectives.


• Maintain and process customer information and performance in Dealer CRM (such as Dealersocket, E-Leads & VIN Solutions).


• Maintains a professional appearance.


• Attends meetings as requested.

Qualifications

• At least one previous role based in strong customer service experience


• People skills that contribute to effective communication


• Prompt and courteous


• Enthusiastic personality


• Must have strong computer skills


• Accepts constructive criticism with motivation towards improvement in job performance


• Professional appearance & punctual


• High school graduate or equivalent

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.