Service BDC Administrator

Lithia Reno Subaru; Reno (NV); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Reno Subaru is hiring a Service BDC Administrator in Reno, NV. The role focuses on appointment scheduling, multi-channel client communication, and proactive outreach to maintain service flow.

You will work closely with service advisors and managers to optimize daily shop capacity and customer experience. A background in call centers or automotive service is preferred, with a valid driver's license and clean record.

Qualifications

• Customer service experience in a fast-paced environment.
• Proficient with computer software and automotive CRM systems.
• Ability to multitask and manage multiple leads.

Responsibilities

• Schedule appointments for maintenance or repair visits.
• Answer phones, web chats, text messages, and emails from clients.
• Log customer notes and vehicle information in CRM accurately.
• Coordinate daily shop capacity with service advisors and managers.
• Assist with rental vehicles and make reservations as needed.

Skills

Customer service

Tech proficiency

Organization

Call center experience

Education

High school diploma or equivalent

Tools

CRM databases

Automotive CRM

Job description

Dealership:L0038 Lithia Reno SubaruLithia Subaru of RenoNow Hiring - Service BDC AdministratorPay: $18-$20 Hourly + Bonus OpportunitiesSchedule: Full TimeWhat You'll DoAppointment Scheduling: Book, confirm, and reschedule routine maintenance or repair visits.Multichannel Communication: Answer phone calls, web chats, text messages, and emails from clients.Outbound Outreach: Call customers for service reminders, open recall campaigns, and declined services.CRM Management: Log accurate customer notes, vehicle info, and follow-up timelines in software systems.Department Collaboration: Work directly with service advisors and managers to coordinate daily shop capacity.Rental or vehicles-make reservations and rent vehicles as needed to our customersWhat You'll BringCustomer Service: 2+ yearsTech Proficiency: Comfortable navigating computer programs and automotive CRM databases.Organization: Ability to multitask and track multiple leads in a fast-paced setting.Experience: Prior call center, BDC, or automotive service advising experience is preferredAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.