IT Solution Analyst (Service Availability Lead)

Trissential, LLC; Denver (CO); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Career development

Job summary

Trissential, LLC is seeking an experienced IT Solution Analyst (Service Availability Lead) to join our client's team in a high-visibility operational leadership role in Denver. You will drive change and incident management, assess risk, and ensure service availability across enterprise networks in a 24x7 environment.

Focus on leading CAB and TCAB meetings, reviewing ServiceNow change requests, coordinating incident response, and guiding cross-functional teams through operational procedures.

Qualifications

• Bachelor degree in IT, CS, Engineering or related field.

Responsibilities

• Review and approve ServiceNow change requests for risk mitigation.
• Lead CAB and TCAB meetings.
• Assess technical risk of network and infrastructure changes.
• Coordinate incident management during outages.
• Escalate issues to network operations and stakeholders.
• Guide operations center technicians through procedures.
• Facilitate cross-team communications.
• Ensure adherence to change, risk, and incident best practices.

Skills

IT operations

Service availability

Change management

Incident management

Risk assessment

Network operations

CAB leadership

Stakeholder communication

ServiceNow

Education

Bachelor's degree in IT/CS/Engineering

ITIL Foundation

Tools

ServiceNow

Job description

Overview

Location: Hybrid (Denver, Colorado)

Employment Type: Contract

Trissential is seeking an experienced IT Solution Analyst (Service Availability Lead) to join our client's team in a highly visible operational leadership role. This opportunity places you at the center of network change management, risk assessment, incident response, and service availability

If you thrive in fast-paced operational environments, enjoy collaborating across multiple technical teams, and have the confidence to lead critical discussions that impact business operations, this could be your next great career move.

What's in It for You?

• Lead high-impact change management and incident management activities supporting enterprise network operations


• Work alongside experienced Service Availability Leads, engineers, project managers, operations teams, and business stakeholders


• Gain significant organizational visibility through leadership of CAB, Technical CAB, and major incident management calls


• Join a collaborative environment where your expertise influences operational stability and business outcomes


• Develop deep expertise across change management, risk management, network operations, and service availability disciplines


• Opportunity for long-term extension and potential conversion due to ongoing business demand and strategic importance of the role


• Work in a dynamic environment where every day presents unique challenges and opportunities to make a measurable impact

Your Role & Responsibilities

• Review, analyze, and approve ServiceNow change requests to ensure operational readiness and risk mitigation


• Lead Change Advisory Board (CAB) and Technical Change Advisory Board (TCAB) meetings


• Assess technical risk associated with network and infrastructure changes


• Challenge change requests when risks, dependencies, or backout plans are insufficient


• Coordinate and support incident management processes during service disruptions and outages


• Serve as a key escalation point for network operations teams and technical stakeholders


• Guide Technical Operations Center technicians through operational procedures and incident response activities


• Facilitate communication between technical teams, vendors, project teams, and business stakeholders


• Coordinate remediation activities during critical incidents and service outages


• Evaluate peer reviews, implementation plans, testing strategies, and rollback procedures


• Promote operational excellence through adherence to change, risk, and incident management best practices


• Support enterprise service availability objectives in a 24x7 operations environment

Skills & Experience You Should Possess

• 5-10 years of experience in IT operations, service availability, network operations, change management, incident management, or related disciplines


• Exceptional candidates with 3-4 years of highly relevant experience may also be considered


• Strong experience in change management and risk management processes


• Hands-on incident management experience in complex technical environments


• Ability to evaluate technical network risks and operational impacts


• Experience reviewing change implementation plans, peer reviews, testing strategies, and backout procedures


• Strong communication skills with the ability to lead large operational meetings and incident bridge calls


• Proven ability to work effectively under pressure during high-priority incidents


• Strong decision-making, problem-solving, and critical-thinking skills


• Ability to build productive relationships across technical and business teams


• Comfortable operating in a fast-paced environment with multiple stakeholders and competing priorities

Bonus Points If You Have

• Network Operations Center (NOC) experience


• Telecommunications or enterprise networking experience


• Experience supporting 24x7 operational environments


• Prior experience leading CAB or change review boards


• ServiceNow experience


• Exposure to carrier maintenance coordination activities


• Experience supporting large-scale enterprise infrastructure operations


• ITIL process implementation or governance experience

Education & Certifications You Need

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred


• Equivalent professional experience will also be considered


• ITIL Foundation Certification preferred


• Additional IT service management or network-related certifications are advantageous

What We Offer

At Trissential, we believe great professionals deserve meaningful work, growth opportunities, and strong support. By joining our client's team, you'll contribute to mission-critical operations while working with experienced professionals in a collaborative environment.

• Competitive Compensation – $46 - $56 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.


• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching


• Paid Holidays and Paid Time Off


• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development


• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork

Work Authorization Requirement

This opportunity is available only to candidates who are currently authorized to work in the United States

Ready to Be Part of Something Exciting?

If you're a decisive operational leader with experience in change management, incident management, and network operations, we want to hear from you. Join Trissential and help our client maintain service stability, manage risk, and deliver operational excellence across a 24x7 enterprise environment