Service Attendant (Hospitality Services)

Mather-5; Tysons (VA); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Parking/Transit benefits

Wellness Spending Account

Job summary

The Mather in Tysons, Virginia, is seeking a Service Attendant to help create welcoming experiences for residents by supporting events, prepping spaces, and assisting with AV setups. You will respond to resident requests, assist with lockouts, deliver packages, and coordinate room reservations using Outlook and the resident app, while staying organized across multiple priorities.

The role requires a high school graduate, comfort with MS Outlook and work order systems, and a hospitality mindset;

Qualifications

• High School graduate.
• Ability to utilize MS Outlook and work order software systems.
• Ability to prioritize and organize multiple demands on time and projects.
• Experience with hospitality services.

Responsibilities

• Set up and reset rooms for programs and events, including AV equipment.
• Assist residents with lockouts and well-being checks; address needs promptly.
• Carry and deliver items and packages.
• Coordinate room reservations and work orders using Outlook and the resident app.
• Respond to radio requests needing immediate attention.
• Back-up concierge desk coverage during breaks or emergencies.
• Assist Resident Engagement with special events.
• Set up audio/visual for movies, virtual meetings and presentations.
• Identify areas for improvement and participate in QA/process improvements.

Skills

Prioritization

Organization

Hospitality mindset

Education

High School diploma

Tools

MS Outlook

Work order software

Job description

Service Attendant (Hospitality Services)

The Mather (Tysons, VA)

Create Exceptional Experiences at The Mather

Be part of a team that helps make everyday life at The Mather feel welcoming, seamless, and extraordinary. At The Mather in Tysons, Virginia, we’re looking for a Service Attendant who enjoys helping people, staying active, and making things happen behind the scenes. You’ll play an important role in creating exceptional experiences for residents by supporting events and programs, preparing spaces, assisting with audio/visual setups, responding to resident requests, and providing thoughtful day-to-day support.From setting up a room for a special event to helping a resident with a lockout, delivering a package, or stepping in at the concierge desk, you’ll be someone residents and team members can count on. This is a great opportunity for someone with a hospitality mindset, strong customer service skills, and the ability to stay organized while managing multiple priorities

This position is full-time. Weeknight, weekend and holiday availability is required

ESSENTIAL FUNCTIONS

• Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc.
• Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction.
• Carrying and delivering items and packages.
• Using Microsoft Outlook, the resident app, and a variety of other software and technology, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services).
• Responds in a timely manner to radio requests requiring immediate attention.
• Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.
• Assisting Resident Engagement experience center with special events.
• Assist with audio/visual set ups such as movies, virtual meetings and presentations.
• Identifies areas of improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement Process.

QUALIFICATIONS AND SKILLS

Required:

• High School graduate.
• Ability to utilize MS Outlook and work order software systems.
• Ability to prioritize and organize multiple demands on time and projects.

Preferred:

• Experience with hospitality services.

The hourly base wage range provided is a good faith estimate of what Mather reasonably expects to pay for this position at the time of the posting. The actual hourly rate offered will be determined based on a variety of factors, including but not limited to relevant skills, certifications, years of experience, geographic location, and current market conditions. At Mather, we are committed to being inclusive, resilient, bold, and impactful—and that includes offering a total rewards experience designed to support our team members. This position may be eligible to participate in Mather’s benefit plan and the Team Member Appreciation Fund, if applicable. Eligibility for benefits is dependent on employment status and hours worked per pay period. Participation in the Team member Appreciation Fund is not guaranteed and may vary based on factors such as hire date and program eligibility requirements. All benefits are subject to change without notice.

Hourly Pay Range

$20.50 - $22 USD

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits

Employee wellness programs

Short- and long-term disability insurance

Life insurance is available to benefit eligible team members.

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well SM , we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work ® , and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.