Service Attendant (Hospitality Services)

Mather; Tysons (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Generous paid time off program

401(k) program with employer match

Wellness Spending Account

Medical, dental, and vision plans

Paid Parental Leave

Job summary

Mather is seeking a Service Attendant to join their team at The Mather in Tysons, Virginia. This full-time role involves setting up rooms, assisting residents with lockouts, coordinating work orders, and providing excellent customer service. Candidates must be high school graduates with strong communication skills and proficiency in MS Outlook. The position requires flexibility for weeknight, weekend, and holiday shifts. Mather offers a competitive benefits package including paid time off and wellness programs.

Qualifications

• Must be a high school graduate.
• Strong customer service skills required.
• Proficient in using MS Outlook and work order systems.

Responsibilities

• Set up and reset rooms for various events.
• Assist residents with lockouts and perform well-being checks.
• Coordinate room reservations and manage work orders.
• Respond promptly to radio requests and assist in emergencies.
• Support resident engagement during special events.

Skills

Excellent customer service skills

Ability to utilize MS Outlook

Ability to prioritize and organize multiple demands

Education

High School graduate

Job description

We’re seeking a Service Attendant to join our team at The Mather Tysons in Tysons, Virginia. In this role, you’ll help create a seamless daily experience for residents by supporting Resident Engagement and Resident Services/Concierge through a wide range of hands‑on responsibilities—setting up and resetting rooms for programs and events (tables, chairs, furniture, décor/theme items), assisting with audio/visual set‑ups (movies, virtual meetings, presentations), completing room reservations and coordinating work orders, and responding promptly to radio requests. You’ll also support resident needs through well‑being checks and assistance with lockouts, while handling package and item delivery and serving as a back‑up to the concierge desk for break relief or unexpected coverage needs. Success in this role requires strong customer service, comfort using Microsoft Outlook, resident‑facing apps, and related work order/technology systems, and the ability to prioritize multiple demands in a fast‑moving environment. This position is full‑time. Weeknight, weekend and holiday availability is required.

ESSENTIAL FUNCTIONS

• Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc.
• Assisting residents with lockouts and conducting well‑being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction
• Carrying and delivering items and packages
• Using Microsoft Outlook, the resident app, and a variety of other software and technology, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services)
• Responds in a timely manner to radio requests requiring immediate attention
• Functions as back‑up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.
• Completes daily check‑in report.
• Assisting Resident Engagement experience center with special events
• Assist with audio/visual set ups such as movies, virtual meetings and presentations

QUALIFICATIONS AND SKILLS

Required:

• High School graduate
• Excellent customer service skills
• Ability to utilize MS Outlook and work order software systems
• Ability to prioritize and organize multiple demands on time and projects.

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn‑as‑you‑go” plan that rolls over year to year, offering long‑ and short‑term flexibility.
• A 401(k) program with per pay‑period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits‑eligible team members can take advantage of:

• Medical, dental, and vision plans
• Paid Parental Leave
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short‑ and long‑term disability insurance
• Life insurance is available to benefit eligible team members.

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non‑denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well SM, we create programs, places, and residences for today’s young‑at‑heart older adults. Mather has received a national certification as a Great Place to Work ® , and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.