Lobby Receptionist

Mather-5; Tysons (VA); On-site; USD 58,741,000 - 67,337,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with employer match

Paid time off

Job summary

The Mather in Tysons, VA is seeking a Lobby Receptionist to warmly welcome residents, families, and guests and to deliver exceptional concierge services. This full-time hourly role requires weeknight, weekend, and holiday availability.

Essential duties include managing keys, directing resident requests, coordinating transportation, and maintaining logs. The position emphasizes safety, service, and teamwork in a vibrant senior living community at The Mather.

Qualifications

• College or equivalent experience.
• Experience working with older adults.
• Willingness to be part of a self-directed team.
• Valid driver’s license and excellent driving record.
• Service orientation with excellent interpersonal skills; ability to multi-task.

Responsibilities

• Provides exceptional customer service to residents, guests, and visitors.
• Manages secure storage and distribution of keys and key cards for concierge operations.
• Supports updates and distribution of directories, handbooks, safety procedures, and training materials.
• Addresses resident concerns, guides to solutions, and follows up for positive experiences.
• Manages system for receiving, recording, storing, and distributing packages.
• Coordinates concierge services including transportation reservations and resident app responses.
• Maintains logs and records of daily activities and incidents.
• Responds to emergencies, documents incidents, and communicates with teams.
• Ensures safety features like emergency pendants and building access are monitored.
• Oversees guest suite processes including reservations, check-in/check-out, and billing summaries.
• Coordinates with building services for overnight shifts and security.
• Identifies process improvements and participates in QA initiatives.

Skills

Customer service

Interpersonal skills

Multi-tasking

Teamwork

Education

College or equivalent experience

Job description

Join our vibrant team at The Mather, where we create meaningful moments every day. As aLobby Receptionist, you’ll be the first point of contact for residents, families, and guests, providing a warm welcome, ensuring safety, and delivering exceptional concierge services.

This is a full-time hourly position. Weeknight, weekend, and holiday availability required.

ESSENTIAL FUNCTIONS

• Provides exceptional customer service to all residents, guests, and visitors of the Mather.
• Maintains systems for secure storage and distribution of keys and key cards used by concierge and other experience centers.
• Provides administrative support for the update, storage and distribution of directories, Concierge handbook, safety and emergency procedures, parking assignments, training materials and participation, and other documents necessary to provide exceptional and efficient concierge services.
• Listens to resident concerns and requests; guides to existing solutions, communicates issues to appropriate experience centers; follow up to ensure positive and meaningful experiences for residents.
• Maintains system to receive, record, store and distribute packages.
• Coordinates resident requests for portfolio of concierge services, including transportation reservations; monitors resident app dashboard and responds quickly to needs.
• Maintains daily check log, service log and other pertinent records.
• Completes incident reports for emergencies; and feeds forward non-emergency information to assure efficient communication between concierge, supervisors and other experience centers.
• Ensures proper programming, resetting and functioning of emergency pendants; responds to pendant alarms; and monitors building entrances for safety/security.
• Coordinates guest suite process to ensure exceptional experiences for guests including reservations, check-in and check-out, key cards and housekeeping; maintains calendars; sends reminders to experience centers and creates billing summaries for accounting.
• Coordinates with building services to provide exceptional customer service and security during overnight shifts.
• Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process.

QUALIFICATIONS AND SKILLS

Required:

• College or equivalent experience.
• Experience working with older adults.
• Willingness to be part of a self-directed team.
• Valid drivers' license and excellent driving record.
• Service orientation with excellent interpersonal skills; ability to multi-task.

Preferred:

The hourly base wage range provided is a good faith estimate of what Mather reasonably expects to pay for this position at the time of the posting. The actual hourly rate offered will be determined based on a variety of factors, including but not limited to relevant skills, certifications, years of experience, geographic location, and current market conditions. At Mather, we are committed to being inclusive, resilient, bold, and impactful—and that includes offering a total rewards experience designed to support our team members. This position may be eligible to participate in Mather’s benefit plan and the Team Member Appreciation Fund, if applicable. Eligibility for benefits is dependent on employment status and hours worked per pay period. Participation in the Team member Appreciation Fund is not guaranteed and may vary based on factors such as hire date and program eligibility requirements. All benefits are subject to change without notice.

Hourly Pay Range

$20.50 - $23.50 USD

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short- and long-term disability insurance
• Life insurance is available to benefit eligible team members.

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well SM , we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work ® , and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.