Lead Host

The Mather in Tysons; Tysons (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

PTO

401(k) match

Parking or public transport

Wellness Spending Account

Medical, dental, vision

Adoption assistance

Tuition reimbursement

Disability insurance

Life insurance

Job summary

The Mather in Tysons is hiring a full-time Lead Host to welcome residents, family members, guests, and staff with a friendly demeanor and to assist with seating and service flow. Responsibility includes managing reservations, monitoring waitlists, and coordinating with service and production teams.

Weekend, weeknight, and holiday availability is required; hourly pay ranges from $22-$25 with comprehensive benefits.

Qualifications

• 1+ years of experience in a dining service environment.
• Able to multi-task in a fast-paced environment and to make independent decisions.
• Effective interpersonal, verbal and written communication skills.
• Knowledgeable with technology.

Responsibilities

• Greets and welcomes residents and guests with a smile and welcoming demeanor.
• Assists with seating while maximizing dining room space and facilitates timely service.
• Oversees quick and efficient reset of restaurant.
• Manages Reservation system including taking and canceling reservations, managing walk ins and waitlist.
• Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating welcoming and friendly behaviors.
• Inspects workstation areas for completion of assigned side work.
• Helps to monitor workflow between service team and production team.
• Assists with coordination and set up of themed meals and events.
• Assists with monitoring of safe food handling, proper personal hygiene, uniform compliance, and proper sanitation procedures within the department.
• Assists Residents with online technology including online ordering, online reservations and online meal plan management.
• Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process.

Skills

Dining service experience

Multi-tasking

Interpersonal skills

Verbal & written communication

Technology literacy

Job description

We’re a multiple award-winning employer with an opening for a full-time Lead Host to ensure that residents and guests have a positive experience within the restaurants. Lead Host greet residents, family members, guests, and/or staff with a friendly demeanor; assist with seating and monitor food service according to dining standards to assure a pleasurable dining experience. The Lead Host creates meaningful moments in the lives of residents, visitors, and staff by demonstrating friendly welcoming behaviors.

Weekend, weeknight, and holiday availability required.

ESSENTIAL FUNCTIONS

• Greets and welcomes residents and guests with a smile and welcoming demeanor.
• Assists with seating while maximizing dining room space and facilitates timely service.
• Oversees quick and efficient reset of restaurant.
• Manages Reservation system including taking and canceling reservations, managing walk ins and waitlist.
• Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating welcoming and friendly behaviors.
• Inspects workstation areas for completion of assigned side work.
• Helps to monitor workflow between service team and production team.
• Assists with coordination and set up of themed meals and events.
• Assists with monitoring of safe food handling, proper personal hygiene, uniform compliance, and proper sanitation procedures within the department.
• Assists Residents with online technology including online ordering, online reservations and online meal plan management.
• Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process.

QUALIFICATIONS AND SKILLS

Required:

• 1+ years of experience in a dining service environment.
• Able to multi-task in a fast-paced environment and to make independent decisions.
• Effective interpersonal, verbal and written communication skills.
• Knowledgeable with technology.

Preferred:

• Certification, or ability to obtain certification, in BASSET

The hourly base wage range provided is a good faith estimate of what Mather reasonably expects to pay for this position at the time of the posting. The actual hourly rate offered will be determined based on a variety of factors, including but not limited to relevant skills, certifications, years of experience, geographic location, and current market conditions. At Mather, we are committed to being inclusive, resilient, bold, and impactful—and that includes offering a total rewards experience designed to support our team members. This position may be eligible to participate in Mather’s benefit plan and the Team Member Appreciation Fund, if applicable. Eligibility for benefits is dependent on employment status and hours worked per pay period. Participation in the Team member Appreciation Fund is not guaranteed and may vary based on factors such as hire date and program eligibility requirements. All benefits are subject to change without notice.

Hourly Pay Range

$22 - $25 USD

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans
• Adoption Assistance Reimbursement
• Tuition reimbursement for continuing education
• Extended illness benefits
• Employee wellness programs
• Short- and long-term disability insurance
• Life insurance is available to benefit eligible team members.

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well SM , we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work ® , and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.