Service Attendant

Shore-Lodge-Whitetail-LLC; McCall (ID); On-site; USD 21,000 - 28,000; Full time

Job summary

Shore Lodge Whitetail Club in McCall, Idaho, seeks a Food and Beverage Service Attendant to set up, service, and break down dining areas while ensuring exceptional guest experiences. You will greet guests, serve water, prepare orders, and handle payments with precision.

The role requires 3 months of fine-dining or high-volume experience, strong communication, and the ability to lift up to 40 pounds. Join a high-end resort known for its work/life balance and mountain setting.

Qualifications

• 3 months of experience in fine-dining or high-volume service.
• Able to communicate effectively with guests and team members.
• Ability to multi-task while staying organized and detail oriented.
• Present excellent customer service skills and a positive attitude toward Shore Lodge Whitetail Club.
• Able to lift supplies or equipment up to 40 pounds and read/write English

Responsibilities

• Provide an exceptional quality experience to guests during dining services, exceeding proper service standards.
• Set and clear tables; welcome guests and provide water service.
• Prepare orders and arrange silverware/condiments for delivery in an appealing way.
• Process payments and deliver checks when needed.
• Stock service stations with utensils, glasses, cups, napkins, etc.
• Expedite guest requests by delivering items promptly.
• Conduct in-room dining rounds and service corridor walks to collect used dishes.
• Assist with bread and butter service.
• Maintain clean service areas and restock stations; perform side-work as needed.
• Open/close restaurant using opening/closing checklists.
• Support other duties as directed by F&B Management.

Skills

Communication

Multi-tasking

Customer service

English proficiency

Team enthusiasm

Physical strength

Job description

Description

WHO ARE WE?

We are Shore Lodge, a high-end Resort located in the beautiful mountains of McCall, Idaho. Here, we understand our personnel is a critical and important asset. In the same way that Shore Lodge is dedicated to delivering lifetime memories for our members and guests, we are committed to employing a team of highly skilled, knowledgeable, upstanding, ethical staff who support that vision. Imagine an exceptional and exciting work/life balance where you get on a paddleboard before work, pick huckleberries, go hiking to a waterfall, all within minutes from work. If this sounds like it matches up with your career and lifestyle interests, join us!

SUMMARY:

The Food and Beverage Service Attendant sets-up, services, and breaks-down the food and beverage outlet ensuring a high level of quality, consistency and service, as well as acts as a host interacting with the guests of Shore Lodge Whitetail Club.

WHAT YOU GET TO DO:

• Provide an exceptional quality experience to our guests during their dining experience with us through exceeding proper service standards
• Set and clear tables, welcome guests, provide water service
• Prepare orders, verify appropriate silverware and condiments as needed, place on the tray in a way that is appealing and secure for delivery.
• Complete payment processing for orders, including delivery of the check and verifying payment method.
• Stock side stations with proper amounts of silverware, glasses, cups, napkins, etc.
• Expedite guest requests by delivering to guests as needed.
• Conduct in-room dining rounds and/or service corridor walk throughs to collect used dishes from rooms, beach and spa and respond to additional guest requests.
• Cutting and preparing Bread & Butter service
• Clean service areas, restock service stations, complete side-work and assist other team members as needed.
• Utilize the opening/closing checklists to prepare the restaurant for opening and closing.
• Support and participate in other duties as determined necessary by F&B Management.

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• 3 months of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club preferred
• Able to communicate effectively with and receive information from guests and team members
• Ability to multi-task while maintaining a high degree of organization and remaining detail oriented
• Present excellent customer service skills
• An enthusiasm for Shore Lodge Whitetail Club and the Food & Beverage world
• Able to lift supplies or equipment on a large oval tray up to 40 pounds
• Able to count and read and write the English language