Member Services Attendant

Shore-Lodge-Whitetail-LLC; McCall (ID); On-site; USD 25,000 - 36,000; Full time

Job summary

Shore-Lodge-Whitetail LLC in McCall, Idaho invites friendly, service-driven individuals to join our Member Services Team. You will greet members, orient them to Whitetail Club facilities, and ensure cleanliness across outlets, park, gym, and amenities.

Responsibilities include setting up water-sports gear, assisting with outdoor activities, restocking towels, and coordinating transportation requests. A clean driving record and communication skills are essential.

Qualifications

• 6 months of relevant customer engagement experience in a high-end resort or private club preferred.
• Ability to convey exemplary service by communicating with members, guests and coworkers.
• Ability to multi-task while providing superior customer service.
• Possess a clean driving record and valid driver’s license.

Responsibilities

• Greet and welcome members to the facilities with 5-star service.
• Assist members with orientation of Whitetail Club and its amenities.
• Maintain cleanliness of interior and exterior outlets, park, gym, tennis pavilion and amenities.
• Set up and track amenities such as paddleboards, kayaks, life vests and other water toys.
• Assist members with outdoor activities like fishing, biking, Nordic skiing or sledding.
• Restock towels, rake beaches and remove trash.
• Perform valet parking and fulfill transportation requests for members and guests.
• Maintain pool, hot tub, locker rooms with towels and organize chairs/umbrellas/tables.
• Monitor club amenities for cleanliness and orderliness.
• Assist members at residences with varied needs upon request.
• Be knowledgeable about club events and programs.
• Support other club or lodge departments as needed and adhere to policies.

Skills

Guest services

Customer engagement

Communication

Multi-tasking

Clean driving record

Job description

Description

WHO ARE WE?

Whitetail Club is the premier private community in the Pacific Northwest. The allure of this hidden gem in McCall, Idaho stems from the natural luxuries of the area, which are at once action-packed and serene. Seasons here present their own prospects for adventure and relaxation— from thrilling ski runs lauded by National Geographic to ancient hot springs, come experience luxury on the edge of the wild.

MEMBER SERVICES SUMMARY:

Our Member Services Team ensures that our members’ and their guests’ needs are fulfilled at an exemplary service level. This team conveys a positive and unforgettable service experience while engaging with regard to, recreation equipment, fitness center/tennis pavilion and poolside service, transportation, concierge and outdoor services and other special requests.

WHAT YOU GET TO DO

• Greet and welcome members to the facilities in accordance with our 5-star service
• Assist members with orientation of Whitetail Club, its facilities and amenities
• Maintain the general cleanliness of exterior and interior Whitetail Club outlets, Whitetail Club Park, game rooms, workout facility, indoor tennis pavilion and amenities
• Set up, track amenities such as; paddleboards, kayaks, paddles, life vests, and other water/sand toys
• Assist members with fishing, mountain biking, Nordic skiing, sledding or other outdoor activities
• Restock towels, rake beaches daily and remove trash
• Perform valet parking and fulfill transportation requests for members and guests
• Maintain the pool, hot tub and locker rooms with towels, organize chairs, umbrellas and tables
• Maintain Whitetail Club transportation vehicles
• Monitor Club amenities for cleanliness, orderliness and functionality
• Upon request help members at their residences with varied needs
• Be knowledgeable in Club events and programs
• Assist other Club or lodge departments as needed, this position supports every team member
• Adhere to company policies, procedures, and standards and perform other duties as assigned

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• 6 months of relevant customer engagement experience in a high-end resort, or private club preferred.
• Ability to convey an exemplary level of service by communicating effectively with and receiving information from members, guests and coworkers
• Ability to multi-task while providing superior customer service
• Possess a clean driving record and valid driver’s license