Server

Shore-Lodge-Whitetail-LLC; McCall (ID); On-site; USD 42,981,000 - 71,635,000; Full time

Job summary

Shore Lodge Whitetail Club, a premier resort in McCall, Idaho, is seeking servers with enthusiasm for the culinary world and Forbes 4 Star service standards. You will greet guests, take orders, deliver food and beverages, and ensure an exceptional dining experience.

The role requires experience in fine-dining or high-volume settings, strong customer service, and the ability to work as part of a team in a fast-paced environment. Training in wine knowledge and high-end service is valued.

Qualifications

• 6 months of experience in a fine-dining or high-volume environment.
• Able to communicate effectively with and from guests and team members.
• Ability to multi-task while being highly organized and detail oriented.
• Excellent customer service skills.
• Must be able to correctly take a guest’s order, enter it into the POS system, and tender it.
• Able to carry 25 lbs and lift up to 30 lbs.
• Functional wine and cocktail knowledge for service.
• Know the Shore Lodge history and local area well.

Responsibilities

• Greet guests and present specials, share enthusiasm for culinary world, wine and spirits.
• Take orders and deliver food and beverages accurately and timely.
• Upsell food and beverage options with informed suggestions.
• Check in on guests to ensure meals exceed expectations and resolve issues.
• Calculate chit and complete payment processing, including delivering the check.
• Communicate diplomatically with serving and back-of-house teams.
• Assist with opening and closing procedures.
• Clean and stock service areas, do side work, garnish prep, and stock prepping for next shift.
• Support and participate in other duties as determined by F&B Management

Skills

Customer service

Communication

Multi-tasking

Detail oriented

Wine knowledge

POS familiarity

Food techniques

Teamwork

Tools

POS system

Job description

Description

WHO ARE WE?

Shore Lodge Whitetail Club is the Premier Resort and private community in the Pacific Northwest. The allure of this hidden gem in McCall, Idaho stems from the natural luxuries of the area, which are at once action-packed and serene. Seasons here present their own prospects for adventure and relaxation. We invite you to experience a career opportunity on the edge of the wild.

SUMMARY:

Our servers possess an infectious enthusiasm for the culinary world, wine and spirits, they provide exceptional service to our guests during their dining experience with us by possessing a thorough understanding of Forbes 4 Star service level expectations and executing them.

WHAT YOU GET TO DO:

• Greet guests and present specials, share your enthusiasm for the culinary world, wine and spirits


• Take orders and deliver food and beverage accurately and timely, consistently checking for quality


• Up-sell Food and Beverage options by making well Informed and eloquent suggestions.


• Check in on patrons to be sure their meals are exceeding expectations and take action to correct any issues


• Calculate chit (tickets or orders printed from the point-of-sale system) accurately, complete payment processing for orders, including delivery of the check and verifying payment method.


• Diplomatically communicate with all serving and back of house teams, acting as a team


• Assist with opening and closing procedures.


• Clean service areas, restock service stations, complete side work such as rolling silverware, making accoutrements for dishes, refilling and labeling condiments, prepping garnishes, polishing glassware, napkin inventory, organizing, re-stocking and prepping for next shift as well as assisting other team members as needed.


• Support and participate in other duties as determined necessary by F&B Management

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• 6 months of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club preferred.


• Able to communicate effectively with and receive information from guests and team members


• Ability to multi-task while being highly organized, detail oriented


• Excellent customer service skills


• Must be able to correctly take a guest’s order, enter it into the POS system, and correctly tender it


• Able to carry 25 lbs on a large oval tray; lifting supplies or equipment of thirty (30) pounds or more


• Functional knowledge of food techniques for preparation


• Functional wine and cocktail knowledge with basic preparation techniques


• Know the Shore Lodge’s history


• Know McCall and the surrounding area well enough to help familiarize out of town guests with our local offerings