Guest Services Attendant - Summer

Shore Lodge; Idaho; On-site; USD 28,000 - 35,000; Full time

Job summary

Shore Lodge in Idaho is hiring a Guest Services Attendant, a role critical for creating exceptional experiences for guests. The ideal candidate should have great customer service skills, be flexible with hours, and hold a high school diploma. Responsibilities include engaging guests, managing luggage, and ensuring the cleanliness of resort areas. If you love the outdoors and enjoy a vibrant work environment, this is the opportunity for you!

Qualifications

• Flexibility to work weekends and holidays.
• Preferred relevant Forbes service experience or previous Guest Service experience.
• Maintenance of a clean driving record and a valid driver's license.

Responsibilities

• Serve as an ambassador for Shore Lodge and engage guests.
• Ensure 5-Star service during guest arrivals, stays, and departures.
• Assist with luggage, orientation, and resort transportation.

Skills

Customer service

Multi-tasking

Effective communication

Education

High School Diploma or equivalent

Job description

SUMMARY:

The Guest Services Attendant position is one of the most sought‑after positions at Shore Lodge. If you are passionate about service and your friends say you are outgoing, kind and engaging, this is the job for you. Guest Services is an active group that loves to be outdoors and genuinely takes pride in creating exceptional experiences for our guests. They support each other and push each other to go the extra mile in Valet, Bell, Transportation, Concierge and much, much more. This team creates lasting and unforgettable service experiences for our members and guests!

WHAT YOU GET TO DO:

• Serve as a Shore Lodge / Whitetail ambassador, engaging our guests at every opportunity.
• Ensure our guest’s arrival, stay and departure service is fulfilled at a 5‑Star service level; welcome guests and maintain post at the front door when not assisting guests.
• Assist guests with loading/unloading luggage/baggage, escorting to their room.
• Assist guests with orientation of Shore Lodge/Whitetail and general area.
• Maintain the general cleanliness of the Shore Lodge exterior entry, Lobby, and Bell staff area.
• Initiate preparation of Movie Theatre reservations and execute start‑up and movie guest services.
• Maintain inventory and cleanliness of Theatre Concessions room.
• Maintain Resort Transportation Vehicles: cleanliness, gas levels, etc.
• Arrange and maintain luggage carts.
• Perform in‑room deliveries.
• Perform valet parking as requested.
• Fulfill transportation requests for guests within the immediate area.
• Assist the Front Office and resort staff as needed; this position supports every team member of the department.
• Monitor the Game Room and other Resort Amenities for cleanliness and orderliness.

WHAT YOU NEED TO BE SUCCESSFUL:

• Flexibility to work frequent weekend and holiday hours and varied hours of operation.
• Relevant Forbes service experience preferred and/or previous Guest Service Experience.
• High School Diploma or equivalent Education.
• Ability to multi‑task while providing superior customer service is required.
• Ability to communicate effectively with and receive information from guests and coworkers.
• Maintenance of a clean driving record and a Valid driver’s license.