Service Assurance Agent

Federal Express Corporation; Orlando (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

FedEx Corporation in Orlando, FL is seeking a full-time Operations support role. The position requires a high school diploma or GED and at least 18 months of FedEx experience with knowledge of FedEx operations and mainframe/web applications.

You will perform root cause analyses to improve service, provide management with actionable feedback, and support inventory tracking, deployment, and maintenance of devices and software. The role runs Monday–Friday, 7:30 AM to 3:30 PM.

Qualifications

• High school diploma or GED required.
• 18 months FedEx experience preferred.
• Knowledge of FedEx operations features and processes.
• Experience with mainframe and web-based applications (Cosmos, GNSL, FAMIS, IMS, TSO, CMS).
• Proficiency with PC applications including word processing, spreadsheets, databases and graphics.

Responsibilities

• Focuses on root cause analysis to improve service quality.
• Provides feedback to management and offers solutions to operational problems.
• Promotes and supports the service assurance network and quality improvement process.
• Provides inventory tracking, deployment, and maintenance support for devices, equipment and software.

Skills

FedEx experience

Operations knowledge

PC applications

Education

High school diploma/GED

Tools

Cosmos

GNSL

FAMIS

IMS

TSO

CMS

Job description

Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices, equipment and software. Performs other duties as assigned.

High school diploma/GED Eighteen (18) months FedEx experience. Ability to complete all basic and re currency training. Knowledge of FedEx operations features of service. Knowledge of mainframe and web-based applications, i.e. Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc. Must be proficient with PC applications including word processing, spreadsheets, databases and graphics.

Full-Time

Monday through Friday

0730 - 1530

Additional Details: Monday through Friday 0730 - 1530 FT

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)