Service Assurance Agent

FedEx Corporation; Windsor Locks (CT); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

Federal Express Corporation in Windsor Locks, CT is seeking an entry-level logistics service specialist responsible for root cause analysis to improve service, provide feedback to management, and support inventory tracking and deployment of devices and software.

The role requires a high school diploma and at least 18 months of FedEx experience; familiarity with mainframe and web-based applications (Cosmos, GNSL, FAMIS, IMS, TSO, CMS) and strong PC skills.

Qualifications

• High school diploma or GED required.
• 18 months FedEx experience preferred.
• Ability to complete training; knowledge of FedEx operations features of service.
• Proficiency with PC applications including word processing, spreadsheets, databases and graphics.
• Familiarity with mainframe and web-based applications such as Cosmos, GNSL, FAMIS, IMS, TSO, CMS.

Responsibilities

• Focus on root cause analysis to improve service and resolve operational problems.
• Provide feedback to management and support service assurance network.
• Provide inventory tracking, deployment, maintenance support for devices, equipment and software.

Skills

FedEx experience

Mainframe & web apps knowledge

PC applications

Service operations knowledge

Education

High school diploma/GED

Tools

Cosmos

GNSL

FAMIS

IMS

TSO

CMS

Job description

Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices, equipment and software. Performs other duties as assigned.

High school diploma/GED Eighteen (18) months FedEx experience. Ability to complete all basic and re currency training. Knowledge of FedEx operations features of service. Knowledge of mainframe and web-based applications, i.e. Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc. Must be proficient with PC applications including word processing, spreadsheets, databases and graphics.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $21.28

Additional Details

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)