Sr Svc Agent/Non-DOT

Federal Express Corporation; West Chester (Chester County); On-site; USD 19,000 - 25,000; Full time

Job summary

Federal Express Corporation is seeking a dependable Customer Service Associate to assist customers with inquiries, resolve issues, and promote company services. The role includes handling administrative tasks to support station operations and ensure efficient service delivery.

Applicants should be comfortable lifting up to 50 lbs, operating a computer terminal, and communicating clearly. Normal hours are Mon-Fri 14:30–19:30, with equality of opportunity and accommodations available during the

Qualifications

• Respond to inquiries and resolve problems while promoting services.
• Provide accurate information and assistance to customers.
• Perform administrative support for station operations.

Responsibilities

• Respond to inquiries and resolve problems while promoting services.
• Provide accurate information and assistance to customers.
• Perform administrative support for station operations.

Skills

Customer service

Communication skills

Computer terminal operation

Education

High School Diploma/G.E.D.

Job description

Job Duties

Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Job Duties

Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Knowledge, Skills And Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.

Additional Details:

Mon-Fri 1430-1930

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)