Service Associate - Valley Fair

brobstongroup.com - Jobboard; Santa Clara (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

brobstongroup.com - Jobboard is looking for a dedicated customer service representative in Santa Clara, California. This role involves providing high-quality customer service on the sales floor and at the service desk, assisting guests with purchases, returns, exchanges, and product inquiries.

The ideal candidate will enhance the guest experience by greeting and assisting customers, processing transactions accurately, and maintaining an organized sales environment. Flexibility in hours and strong communication skills are essential.

Qualifications

• Strong customer service and communication skills, with a professional demeanor.
• Ability to operate POS systems and handle cash transactions accurately.
• Availability to work flexible retail hours including weekends and holidays.
• Ability to stand and walk for extended periods and lift moderate weight as needed.

Responsibilities

• Greet and assist guests with purchases, returns, exchanges, and inquiries.
• Process transactions, refunds, and exchanges accurately using POS systems.
• Coordinate with sales associates and management to resolve guest issues and locate merchandise.
• Maintain service desk area and ensure the sales floor remains presentable and organized.

Skills

Customer service skills

Communication skills

POS system operation

Job description

Summary

Provides high-quality customer service on the sales floor and at the service desk, assisting guests with purchases, returns, exchanges, and product inquiries. Delivers a polished, professional guest experience while supporting store operations and team members. Contributes to a welcoming environment and helps drive guest satisfaction.

Responsibilities

• Greet and assist guests with purchases, returns, exchanges, and inquiries.
• Process transactions, refunds, and exchanges accurately using POS systems.
• Coordinate with sales associates and management to resolve guest issues and locate merchandise.
• Maintain service desk area and ensure the sales floor remains presentable and organized.

Requirements

• Strong customer service and communication skills, with a professional demeanor.
• Ability to operate POS systems and handle cash transactions accurately.
• Availability to work flexible retail hours including weekends and holidays.
• Ability to stand and walk for extended periods and lift moderate weight as needed.