Service Associate - South Coast Plaza

brobstongroup.com - Jobboard; Costa Mesa (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

Brobstongroup.com - Jobboard is seeking a part-time customer service representative in Costa Mesa, California. This role involves providing exceptional service on the sales floor and at the service desk while assisting customers with purchases, returns, and inquiries.

Ideal candidates will have retail experience and strong communication skills, along with flexible availability, including weekends and holidays. Join us to enhance the shopping experience in a high-end department store.

Qualifications

• 2+ years of retail or customer service experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to stand and move for extended periods.
• Flexible availability including weekends, evenings, and holidays.

Responsibilities

• Greet and assist customers, offering product information.
• Process sales, returns, and exchanges using the point‑of‑sale system.
• Maintain visual merchandising standards.
• Support fitting room operations.
• Handle customer inquiries and elevate issues to leadership.

Skills

Customer service

Verbal communication

Interpersonal skills

Retail experience

Job description

Summary

Provide exceptional customer service on the sales floor and at the service desk in a high‑end department store. Assist customers with purchases, returns, and inquiries while supporting merchandising and store presentation standards. This part‑time role contributes to a positive shopping experience and smooth daily operations.

Responsibilities

• Greet and assist customers, offering product information and personalized service.
• Process sales, returns, and exchanges accurately using the point‑of‑sale system.
• Maintain visual merchandising standards and ensure merchandise is organized and stocked.
• Support fitting room operations and coordinate with team members to resolve customer needs.
• Handle customer inquiries and elevate issues to leadership when necessary.

Requirements

• 2+ years of retail or customer service experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to stand and move for extended periods and assist with lifting and moving merchandise as needed.
• Flexible availability including weekends, evenings, and holidays.