Service Associate

brobstongroup.com - Jobboard; Boca Raton (FL); On-site; USD 16,531 - 24,796; Part time

Job summary

brobstongroup.com - Jobboard in Boca Raton is seeking a part-time Service Associate to provide front-line customer care. You will assist guests with purchases, returns, and inquiries while maintaining an efficient service desk.

The ideal candidate has 2+ years of experience in retail or customer service and possesses strong communication skills. This role offers flexible availability, including weekends and holidays, in a customer-focused environment.

Qualifications

• 2+ years of retail or customer service experience, preferably in department stores or luxury retail.
• Strong verbal communication and interpersonal skills.
• Ability to operate POS systems and basic computer applications.
• Flexible availability including weekends and holidays; ability to stand and move throughout shift.

Responsibilities

• Greet and assist customers at the service desk and on the sales floor.
• Process purchases, returns, exchanges, and special orders using POS and store systems.
• Respond to customer inquiries by phone, email, and in person; elevate issues as needed.
• Coordinate with sales associates and management to fulfill customer requests and arrange pickups.
• Maintain an organized, professional, and customer-focused service area.

Skills

Retail customer service experience

Verbal communication skills

Interpersonal skills

Tools

POS systems

Basic computer applications

Job description

Summary

The Service Associate provides front-line customer care in the store, assisting guests with purchases, returns, exchanges, and inquiries. This part-time role supports an efficient and welcoming service desk while coordinating with sales teams to resolve customer needs.

Responsibilities

• Greet and assist customers at the service desk and on the sales floor.
• Process purchases, returns, exchanges, and special orders using POS and store systems.
• Respond to customer inquiries by phone, email, and in person; elevate issues as needed.
• Coordinate with sales associates and management to fulfill customer requests and arrange pickups.
• Maintain an organized, professional, and customer-focused service area.

Requirements

• 2+ years of retail or customer service experience, preferably in department stores or luxury retail.
• Strong verbal communication and interpersonal skills.
• Ability to operate POS systems and basic computer applications.
• Flexible availability including weekends and holidays; ability to stand and move throughout shift.