Retail Sales Associate - Valley Fair Mall

Gap Inc.; Santa Clara (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Une entreprise de vente au détail dynamique, Old Navy, recherche des associés de vente pour offrir une expérience client exceptionnelle. Vous jouerez un rôle clé dans l'éducation des clients sur les produits et les promotions, tout en développant la fidélité à la marque grâce à un service client de qualité. Le poste exige une bonne communication et la capacité de résoudre les problèmes, avec des opportunités d'apprentissage sur le terrain.

Qualifications

• Bonne communication et capacité à utiliser la technologie.
• Orientation vers l'amélioration continue et apprentissage ouvert.
• Capacité à gérer les interactions avec les clients de manière professionnelle.

Responsibilities

• Engager et connecter avec les clients par un excellent service client.
• Offrir des suggestions de style et d'ensemble aux clients.
• Promouvoir les programmes de fidélité auprès des clients.

Skills

Communication

Résolution de problèmes

Service client

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training