Service Assistant - JOEY University Village

JOEY Restaurants; Seattle (WA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Discounted employee meals

10% discount for self and guests on F&

Referral bonus program

Paid sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee Assistance Program (EAP)

Career development opportunities

Job summary

JOEY Restaurants in Seattle is seeking a Service Assistant to support the restaurant service team. You’ll stay alert on the dining floor, anticipate needs, and help maintain a seamless, world-class hospitality experience for guests.

This role requires no experience, ability to obtain local Food Handler and Alcohol Server permits, and a strong hospitality mindset. You’ll work in a fast-paced environment, stand and move for long periods, and contribute to opening, closing, and daily side work

Qualifications

• No experience required.
• Must obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Passion for hospitality and a proven track record of world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Able to walk and stand for prolonged periods; lift up to 50 lbs.

Responsibilities

• Provide guests with friendly and attentive service throughout their dining experience.
• Assist servers in delivering exceptional service and maintaining a pristine environment.
• Clear and set tables in a timely manner.
• Monitor and assist with delivery of guest beverages and food orders.
• Maintain restaurant cleanliness by bussing glassware, dishes, and cutlery.
• Resolve service issues and guest complaints with urgency and poise.
• Complete opening, side work, and closing duties; stock and organize stations.
• Assist guest service team with front door duties and seating guests.
• Reinforce guest identification requirements and age restrictions for alcohol sales.
• Follow all service safety precautions and procedures.

Skills

Customer service

Hospitality mindset

Ability to stand/walk

Alcohol server permit (obtain)

Job description

Wage Scale

$21.30/hour + tips

This position will earn a base hourly rate equivalent to the City of Seattle's minimum wage - $21.30/hour - and will be eligible to participate in our company tip pool. Our tip pool distributions fluctuate, and we cannot guarantee a certain distribution. However, employees generally earn between $4.00 and $10.00 in tips per hour.

As a Service Assistant you support the success of your restaurant service team. Your continual awareness of the restaurant floor allows you to anticipate the needs of your service team so they can maintain a seamless performance. Always on the move, you are efficient and proactive. You are driven by creating and continuously elevating a world-class hospitality experience for our guests.

Duties

• Provide guests with friendly and attentive service throughout their dining experience. Show them what Iconic Hospitality means!
• Assistservers in delivering exceptional service and a pristine environmentfor our guests.
• Clear and set tablesin a timely manner.
• Monitor andassistwith the delivery of guest beverage and food orders.
• Maintain the cleanliness of the restaurant by bussing tables of glassware, dishes, and cutlery.
• Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment.It’sYour Business.
• Complete assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize service stations and sections.
• Assisttheguestserviceteam with front door duties, seating guests, and other requests as needed.
• Reinforce guest identification requirements and age restrictions for alcohol salesin accordance withstate law.
• Follow all food and alcohol service and handling safety precautions and procedures.

Basic Qualifications

• No experience necessary.
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Possess a passion for hospitality and a proventrack recordof creating world-class hospitality experiences.
• Thrive in adynamic,fast-paced work environment.
• Be able towalk andstand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks;and liftand carryup to50lbs.

Required Knowledge, Skills, and Abilities

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positivelyimpactindividual and team execution.
• They are passionate about quality and professionalism.
• Theypossessexceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional appearance and demeanor.

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Referral bonus program.
• Sales competitions and rewards.
• Paid sick leave.

Joinourteam!

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About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030. When you join the JOEY team, you can expect a warm, inclusive, and creative environment, where we are committed to training, educating, and empowering our people.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We arecommitted to offering reasonableaccommodationsto qualified job applicants.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may beadditionalduties, responsibilities, and qualifications for this job.

JOEY Restaurants exists to deliver the ultimate dining experience; it starts and ends with our people. We currently operate multiple locations throughout North America and travel the globe to discover bold and addictive flavors, then turn them into signature recipes. Our people are our biggest investment and greatest return. We seek the best and the brightest, drive development, and reward top performers. JOEY is all opportunity, and our people is the way we succeed. They are masters of their craft, committed to creating a memorable and unique experience for each guest. We live by a simple credo: “Genuine Warmth and Care is always on the table.”
The JOEY Restaurant Group is an equal employment opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities.