Service Assistant

Jobtailor; Philadelphia (Philadelphia County); On-site; USD 16,531 - 27,552; Full time

Job summary

Jobtailor in Philadelphia is seeking an adaptable Front of House team member to deliver food and beverages with menu knowledge and ensure guest satisfaction.

You will multitask across dining room duties, assist the FOH staff during peak hours, clear tables quickly, maintain cleanliness, and communicate guest concerns to team leads.

Flexible availability, professional appearance, and strong communication are valued; lifting up to 50 lbs and standing for long periods are required.

Qualifications

• Previous restaurant or food service experience preferred, but not necessary.
• Polished, professional appearance with a positive, team-oriented attitude.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills.
• Flexible availability preferred – mornings, evenings, weekends, and select holidays.
• Physically able to stand and walk for extended periods, up to 50 lbs.

Responsibilities

• Deliver food and beverages accurately with menu knowledge.
• Assist guests and relay questions to the team.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packing takeout orders.
• Maintain awareness of the dining room and proactively help.
• Keep service areas clean and organized.
• Polish and restock silverware, glassware, and plateware.
• Monitor and remove trash and recycling regularly.
• Ensure safe walkways for guests and staff.
• Memorize table and seat numbers for efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH during high-volume periods.
• Help with opening/closing duties, including setting dining room.

Skills

Multitasking

Communication

Teamwork

Customer service

Professional appearance

Flexibility

Job description

Responsibilities

• Deliver food and beverages accurately with an understanding of menu details
• Assist with guest needs and relay questions or concerns to the appropriate team member
• Clear and reset tables within 3 minutes of guest departure
• Assist with packaging takeout orders
• Maintain awareness of the dining room and proactively assist where needed
• Keep kitchen expo areas, service stations, and dining room clean and organized
• Polish and restock silverware, glassware, and plateware throughout the shift
• Monitor and remove trash and recycling regularly
• Ensure safe and clear walkways for guests and staff at all times
• Memorize table and seat numbers to aid in efficient service
• Learn menu details, ingredients, and allergen protocols
• Communicate guest concerns clearly to team leads
• Assist FOH staff during high-volume periods
• Help with opening and closing duties, including setting/resetting the dining room

Requirements

• Previous restaurant or food service experience preferred, but not necessary
• Polished, professional appearance with a positive, team-oriented attitude
• Ability to multitask and stay calm under pressure
• Strong communication and interpersonal skills are important
• Flexible availability preferred – may include mornings, evenings, weekends, and select holidays
• Physically able to stand and walk for extended periods, bend, reach, and lift up to 50 lbs.