Service Assistant

Mossbroscjdrriverside; Moreno Valley, Northern (CA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Plan

Free Strayer University CollegeCourses

Paid Vacation

Paid Training

Paid Sick Leave

Employee Vehicle Purchase Program

Job summary

Moss Bros. Auto Group in Moreno Valley, CA is seeking an on-site administrative assistant to handle payments, answer calls, schedule service appointments, and support customers with a friendly, professional demeanor.

The role requires excellent communication, attention to detail, and the ability to multi-task across phones and scheduling applications while meeting daily operating hours, Monday through Friday from 7 am to 4 pm.

Qualifications

• Demonstrated superior customer service skills.
• Excellent communication and attention to detail.
• Ability to multi-task and handle several phone calls at once.
• Must have at least a high school diploma/GED.
• Must be proficient in Microsoft Word and Excel.
• Valid driver’s license and clean driving record.
• Willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Receives cash, checks and credit card payments from customers and records the amount received on the repair order and/or counter ticket.
• For service calls, answers the telephone courteously and directs calls to requested individuals and/or departments.
• Make service appointments for items that were purchased during the car purchase.
• As needed takes service appointments for customers using the company’s scheduling application.
• Monitors any service calls placed on hold, offering to route calls to voicemail or take messages as requested.
• Provides other information as requested.
• monday-Friday 7 am - 4 pm

Skills

Superior customer service

Excellent communication

Attention to detail

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a \"hands-on\" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- startan exciting careerwith Moss Bros. Auto Grouptoday!

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Free Strayer University College Courses to Earn a 4-Year Degree
• PaidVacation
• Paid Training
• Paid Sick Leave
• Employee Vehicle Purchase Program

Responsibilities

• Receives cash, checks and credit card payments from customers and records the amount receivedon the repair order and/or counter ticket.
• For service calls, answers the telephone courteously and directs calls to requested individuals and/or departments.
• Make service appointments for items that were purchased during the car purchase
• As needed takes service appointments for customers using the company’s scheduling application.
• Monitors any service calls placed on hold, offering to route calls to voicemail or take messages as requested.
• Provides other information as requested.
• monday-Friday 7 am - 4 pm

Qualifications

• Demonstrated superior customer service skills
• Excellent communication skills and high attention to detail
• Ability to multi-task and handle several phone calls at once
• Must have at least a high school diploma/GED
• Must be proficient in Microsoft Word and Excel
• Valid driver’s license and clean driving record
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.