Service Advisor

Moss Bros Auto Group; Riverside, Northern (CA, KY); Hybrid; USD 56,000 - 112,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

College Courses

Paid Vacation

Paid Training

Paid Sick Leave

Vehicle Purchase Program

Job summary

Moss Bros Auto Group in Riverside, CA is hiring to lead the service department, overseeing the Drive Lane and ensuring prompt, courteous service while owning the customer experience. You will supervise technicians, allocate work, and resolve vehicle questions to uphold high CSI and customer satisfaction.

Join a team with comprehensive benefits and an emphasis on fairness, value, and teamwork. This role offers hands-on leadership in a local auto group with strong community roots.

Qualifications

• Organized and professional candidate with leadership experience.
• Proven ability to manage teams in a service environment.
• Strong communication and time management skills.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer's experience and leave a positive impression.
• Provide concierge support for owner inquiries, by phone or in person.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools.
• Oversee administration of warranty claims and training of service staff.
• Reinforce company policies and adhere to standards; ensure compliance.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Excellent communication with customers

Professional appearance

Track record of service and sales

Positive customer satisfaction

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid license

Job description

With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a \"hands-on\" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- startan exciting careerwith Moss Bros. Auto Grouptoday!

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Free Strayer University College Courses to Earn a 4-Year Degree
• PaidVacation
• Paid Training
• Paid Sick Leave
• Employee Vehicle Purchase Program
• Pay range for this position is $5,000-$10,000 a month

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.