Service Advisor

Moreno Valley; Riverside, Northern (CA, KY); Hybrid; USD 56,000 - 112,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Plan

Free Strayer University College

Paid Vacation

Paid Training

Paid Sick Leave

Employee Vehicle Purchase Program

Job summary

Moss Bros. Auto Group in Southern California is seeking a service-operations leader to oversee service orders, manage workflow in the Drive Lane, and ensure top-tier customer experiences.

You will take ownership of the customer journey, coordinate technician workload, and handle inquiries both in person and by phone. The role requires strong people management, communication, and organizational skills, plus a clean driving record and valid license.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Proven track record of service and sales success.
• Self-motivated and team-oriented.
• Able to work with little supervision.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience and carry out assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily inventory of technicians’ time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and training of the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Customer satisfaction

Self-motivation

Supervise others

Clean driving record

Job description

With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a \"hands-on\" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- startan exciting careerwith Moss Bros. Auto Grouptoday!

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Free Strayer University College Courses to Earn a 4-Year Degree
• PaidVacation
• Paid Training
• Paid Sick Leave
• Employee Vehicle Purchase Program
• Pay range for this position is $5,000-$10,000 a month

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.