Automotive Service Assistant

Moss Bros Auto Group; Moreno Valley (CA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Vacation

Paid Training

Paid Sick Leave

Vehicle Purchase Program

Job summary

Moss Bros Auto Group in Moreno Valley, CA is seeking a friendly Front Desk Customer Service Associate to manage payments, answer calls, and schedule service appointments in a busy shop environment.

You will greet customers, record transactions, and route inquiries using our scheduling system, ensuring accuracy and a smooth flow of service. The role requires attention to detail and strong communication, with opportunities for training and growth.

Qualifications

• Demonstrated superior customer service skills.
• Excellent communication skills and high attention to detail.
• Ability to multi-task and handle several phone calls at once.
• Must have at least a high school diploma/GED.
• Must be proficient in Microsoft Word and Excel.
• Valid driver's license and clean driving record.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Receives cash, checks and credit card payments from customers and records the amount received on the repair order and/or counter ticket.
• For service calls, answers the telephone courteously and directs calls to requested individuals and/or departments.
• Make service appointments for items that were purchased during the car purchase
• As needed takes service appointments for customers using the company's scheduling application.
• Monitors any service calls placed on hold, offering to route calls to voicemail or take messages as requested.
• Provides other information as requested.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Diploma (HS)

MS Word & Excel

Driver's license

Background check

Drug screening

Education

High school diploma/GED

Tools

Microsoft Word

Excel

Job description

With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a \"hands-on\" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Free Strayer University College Courses to Earn a 4-Year Degree
• Paid Vacation
• Paid Training
• Paid Sick Leave
• Employee Vehicle Purchase Program

Schedule

• monday-Friday 7 am - 4 pm

Responsibilities

• Receives cash, checks and credit card payments from customers and records the amount received on the repair order and/or counter ticket.
• For service calls, answers the telephone courteously and directs calls to requested individuals and/or departments.
• Make service appointments for items that were purchased during the car purchase
• As needed takes service appointments for customers using the company's scheduling application.
• Monitors any service calls placed on hold, offering to route calls to voicemail or take messages as requested.
• Provides other information as requested.

Qualifications

• Demonstrated superior customer service skills
• Excellent communication skills and high attention to detail
• Ability to multi-task and handle several phone calls at once
• Must have at least a high school diploma/GED
• Must be proficient in Microsoft Word and Excel
• Valid driver's license and clean driving record
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.