Service Apprentice / Service Trainee - Houston, TX

DMG MORI USA; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

DMG MORI USA is seeking a Service Apprentice based in Houston, TX. The role includes extensive on-the-job training to learn how to repair, install, and move DMG MORI machines. Ideal candidates should have a high school diploma, demonstrated mechanical aptitude, and preferably 5+ years of experience in CNC manufacturing or related fields. This full-time position requires significant travel and involves shadowing Service Engineers on customer sites while mastering necessary skills for future certification as a Service Engineer.

Qualifications

• Demonstrated mechanical, pneumatic, hydraulic, electrical, or electronic aptitude.
• 5+ years experience in machine/manufacturing maintenance or related field preferred.
• Ability to follow complex instructions accurately.

Responsibilities

• Complete all classroom and online training, passing with 80% or higher.
• Shadow Service Engineers on service calls and learn through observation.
• Progress in the apprentice program based on competency over 2-3 years.

Skills

Mechanical aptitude

Analytical/problem solving abilities

Interpersonal skills

Communication skills

Time management skills

Education

High School diploma or GED

Tools

CNC manufacturing

Military maintenance training

Job description

Reports to: Service Manager, (Assigned Technical Center)

Location: Preferred residence Houston, TX or adjacent areas

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 75%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Essential Job Functions

Service Apprentice will participate in training and development where the incumbent learns to repair, install and move all DMG MORI machines.

Responsibilities

• Complete all Classroom, factory training and online classes, and pass with 80% or higher scores.
• Shadow Service Engineers on service calls, which require traveling with the Service Engineer to customer sites.
• Learning through observation, while assisting Service Engineers on the call.
• Progression in the apprentice program is competency based, participants are generally enrolled for 2 to 3 years before they receive certification and promotion to Service Engineer.
• Other duties as assigned.

Qualifications

• High School diploma or GED.
• Demonstrated mechanical, pneumatic, hydraulic, electrical, or electronic aptitude.
• Experience in CNC manufacturing, maintenance, a related field, a journeyman certificate and/or extensive experience (5+ years) in machine/manufacturing maintenance or related field - such as military maintenance training and experience preferred.
• Analytical/problem solving abilities to define, troubleshoot, and repair a machine without assistance.
• High interpersonal and social skills required to successfully complete assignments in stressful situations.
• Ability to communicate professionally and create positive relationships with customers.
• Verbal skills to effectively communicate varying levels of internal technical staff and customers.
• Time management skills to plan work and travel schedules to minimize downtime/nonproductive time.
• Adaptability to abrupt changes in work schedule and travel arrangements.
• Proven written skills and discipline to complete required Technical documents and Reports in a timely fashion.
• Ability to travel domestic and/or internationally to visit customer locations and/or trade shows.
• Ability to follow complex written and verbal instructions correctly.

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements. Periodic: Operating power equipment, sitting at desk, utilizing computers and phones. Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse screening.