Service Apprentice/Trainee - Chicago

DMG MORI USA; Hoffman Estates (IL); On-site; USD 49,500 - 60,500; Full time

Job summary

DMG MORI USA is seeking a motivated Service Apprentice in Hoffman Estates, Illinois, to participate in a comprehensive training program in machine repair, installation, and maintenance. The role involves assisting Service Engineers on-site, completing necessary training, and gaining certification over 2 years. Candidates should possess a high school diploma and demonstrate mechanical aptitude and problem-solving skills. The position requires 75% travel, including international assignments, making a current passport essential.

Qualifications

• Ability to communicate professionally and create positive relationships with customers.
• Experience in CNC manufacturing, maintenance, or military maintenance training preferred.
• Must hold a current passport and be able to travel internationally.

Responsibilities

• Complete all training and pass with 80% scores.
• Shadow Service Engineers on calls and assist.
• Progress in the apprentice program for 2 years.

Skills

Mechanical aptitude

Pneumatic skills

Analytical problem-solving

High interpersonal skills

Time management

Education

High School diploma or GED

Tools

CNC machinery

Technical documentation skills

Job description

Hours: Monday through Friday, Core Business Hours

Classification: Non-Exempt

Salary Range: $55,000

Travel: 75%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Apprentice will participate in training and development where the incumbent learns to repair, install and move all DMG MORI machines.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Complete all classroom, factory training and online classes, and pass with 80% or higher scores.
• Shadow Service Engineers on service calls, which require traveling with the Service Engineer to customer sites.
• Learn through observation, while assisting Service Engineers on the call.
• Must hold a current passport and be able to travel internationally for periods of time to attend training.
• Progression in the apprentice program is competency based; participants are enrolled for 2 years before they receive certification and promotion to Service Engineer.
• Other duties as assigned.
• High School diploma or GED.
• Demonstrates mechanical, pneumatic, hydraulic, electrical, or electronic aptitude.
• Experience in CNC manufacturing, maintenance, or a related field, a journeyman certificate and/or experience in machine/manufacturing maintenance or related field such as military maintenance training and experience preferred.
• Analytical/problem solving abilities.
• High interpersonal and social skills required to successfully complete assignments in stressful situations.
• Ability to communicate professionally and create positive relationships with customers.
• Verbal skills to effectively communicate varying levels of internal technical staff and customers.
• Time management skills to plan work and travel schedules to minimize downtime/nonproductive time.
• Adaptability to abrupt changes in work schedule and travel arrangements.
• Proven written skills and discipline to complete required technical documents and reports in a timely fashion.
• Ability to travel domestic and/or internationally to visit customer locations and/or trade shows.
• Ability to follow complex written and verbal instructions correctly.
• Other duties as assigned.

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands

• Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching; pushing, pulling, and lifting objects; repetitive foot, leg, hand, arm, shoulder, and torso movements.
• Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.
• Occasional: Lifting or moving up to 50 lbs.

We are an Equal Opportunity Employer. We maintain a drug‑free workplace and perform per‑employment substance abuse screening.