Service Engineer, Houston Service Team

DMG MORI USA; Humble (TX); On-site; USD 85,000 - 100,000; Full time

Job summary

DMG MORI USA is seeking a Service Engineer to provide maintenance, repair, and installation support for DMG MORI CNC machine tools on-site or via telephone. You will document technical information and analyze service data to improve performance.

The role requires 3–5 years of electrical and mechanical troubleshooting, familiarity with DMG MORI/MORI SEIKI, and strong communication with customers. Expect up to 50% travel and close work with Customer’s engineers.

Qualifications

• Bachelor's or Associate degree in a technical field preferred.
• 3–5 years of electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience with DMG MORI or MORI SEIKI machines and controls a plus.
• Strong verbal and written communication with exceptional customer service orientation.
• Must read mechanical drawings, electrical schematics and PLC ladder diagrams.

Responsibilities

• Provide maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Create and update documentation of technical information.
• Develop, prepare, generate, and analyze ongoing and ad-hoc reports related to service.
• Collaborate with Customer’s Service Engineers and share knowledge.
• Train Customer’s Service Engineers on installation and maintenance of newer product lines.
• Establish and maintain strong customer relationships and address issues promptly.
• Travel up to 50% across multi-state regions; work at the Technical Center when not visiting customers.

Skills

Customer service

Communication

Team player

Adaptability

Technical troubleshooting

Education

Technical degree (Bachelor's/Associate)

Tools

DMG MORI CNC machines

Fanuc controls

Mitsubishi controls

Siemens controls

Job description

Service Engineer

: Service Coordinator

or adjacent areas

: Monday through Friday, 8:00am to 5:00pm

: Non Exempt

: 50%

Salary Range: $85,000+ (variance in base salary offer will depend on experience level/skill set)

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.

Essential Job Functions

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Minimum Requirements

• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.

Work Environment

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening