Service Apprentice/Trainee-Los Angeles, CA

DMG MORI USA; Cypress (CA); On-site; USD 54,000 - 66,000; Full time

Job summary

DMG MORI USA is seeking a Service Apprentice in Cypress, California, to participate in a comprehensive training and development program. The role involves shadowing Service Engineers on customer visits while learning to repair and maintain DMG MORI machines. Key responsibilities include completing training, assisting in service calls, and developing mechanical aptitude. Candidates should have a High School diploma or GED, with preferences for CNC experience. The position requires frequent travel and strong interpersonal skills.

Qualifications

• Demonstrates mechanical, pneumatic, hydraulic, electrical, or electronic aptitude.
• Experience in CNC manufacturing, maintenance, or a related field preferred.
• Ability to communicate professionally and create positive relationships with customers.

Responsibilities

• Complete all required training and pass with 80% or higher scores.
• Shadow Service Engineers on service calls, requiring travel.
• Assist Service Engineers while learning through observation.

Skills

Mechanical aptitude

CNC manufacturing experience

Analytical/problem solving

Interpersonal skills

Time management

Adaptability

Education

High School diploma or GED

Job description

Hours

Monday through Friday, Core Business Hours

Classification

Non-Exempt

Salary Range

$60,000

Travel

75%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Apprentice will participate in training and development where the incumbent learns to repair, install and move all DMG MORI machines.

Essential Job Functions

• Complete all Classroom, factory training and online classes, and pass with 80% or higher scores.
• Shadow Service Engineers on service calls, which require traveling with the Service Engineer to customer sites.
• Learning through observation, while assisting Service Engineers on the call.
• Progression in the apprentice program is competency based, participants are enrolled for 2 years before they receive certification and promotion to Service Engineer.
• Other duties as assigned.
• High School diploma or GED.
• Demonstrates mechanical, pneumatic, hydraulic, electrical, or electronic aptitude.
• Experience in CNC manufacturing, maintenance, a related field, a journeyman certificate and/or experience in machine/manufacturing maintenance or related field - such as military maintenance training and experience preferred.
• Analytical/problem solving abilities.
• High interpersonal and social skills required to successfully complete assignments in stressful situations.
• Ability to communicate professionally and create positive relationships with customers.
• Verbal skills to effectively communicate varying levels of internal technical staff and customers.
• Time management skills to plan work and travel schedules to minimize downtime/nonproductive time.
• Adaptability to abrupt changes in work schedule and travel arrangements.
• Proven written skills and discipline to complete required technical documents and Reports in a timely fashion.
• Ability to travel domestic and/or internationally to visit customer locations and/or trade shows.
• Ability to follow complex written and verbal instructions correctly.
• Other duties as assigned.

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping and reaching. Pushing, pulling and lifting objects. Repetitive foot, leg, hand, arm, shoulder and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform per-employment substance abuse screening.