Service Engineer

DMG MORI USA; Hartford (CT); On-site; USD 74,700 - 91,300; Full time

Job summary

DMG MORI USA is seeking a Service Engineer to provide maintenance and repair assistance for CNC machine tools. Candidates must have 5+ years of experience in electrical and mechanical troubleshooting, preferably with DMG or MORI SEIKI machines. Responsibilities include traveling frequently to customer sites, preparing reports, and assisting in training. A Bachelors or Associates Degree in a technical field is preferred. This position requires excellent communication and customer service skills, along with basic computer literacy.

Qualifications

• 5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.
• Must read mechanical drawings and electrical schematics.

Responsibilities

• Provide maintenance, repair, and installation assistance on DMG MORI CNC machine tools.
• Create and update documentation of technical information.
• Develop reports related to Service.
• Assist and train Customer’s Service Engineers on new product lines.
• Manage difficult customer situations positively.

Skills

Electrical and mechanical troubleshooting

Customer service orientation

Communication skills

Technical documentation

CNC machine tool experience

Education

Bachelors or Associates Degree in technical related field

Tools

MS Word

Excel

Outlook

Job description

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 80%

Annual Base Salary Range: $83k (variance in base salary offer will depend on experience level/skill set)

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Service Engineers are expected to provide customers with maintenance and repair assistance of DMG MORI CNC machine tools on location or by telephone.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service.
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.
• Bachelors or Associates Degree in technical related field of study preferred.
• 5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening.