Service Appointment Specialist - Uncapped Commission Potential

Groundworks Operations, LLC; Dallas (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Paid training

Employee Ownership Program (ESOP)

Job summary

Groundworks Operations, LLC is hiring a Service Appointment Representative in Dallas, TX to engage with homeowners, schedule inspections, and drive ongoing service appointments. You will balance inbound and warm outbound calls, build rapport, and educate customers on Groundworks services to ensure continued support for installed systems.

The role emphasizes delivering a positive customer experience, meeting appointment and performance goals, and thriving in a fast-paced team environment.

Qualifications

• 1+ year of customer service, retail, call center, sales, or other customer-facing experience is required.
• Excellent verbal communication, active listening, and relationship-building skills.
• Positive, motivated, and competitive mindset with a desire to achieve goals.
• Comfortable having sales-oriented conversations and confidently asking customers to schedule appointments.
• Strong computer skills and the ability to learn and navigate multiple systems.

Responsibilities

• Answer inbound calls and make warm outbound follow-up calls to existing Groundworks customers.
• Schedule return inspections and service appointments for previously installed Groundworks systems.
• Build rapport with homeowners and deliver a professional, positive customer experience on every interaction.
• Educate customers on Groundworks services and the importance of maintaining their existing systems.
• Identify customer needs and confidently communicate the value of recommended services and appointments.
• Meet individual and team appointment, performance, and customer experience goals.
• Accurately document customer information, call activity, appointment details, and follow-up in company systems.
• Navigate multiple computer systems while actively engaging with customers.
• Adapt quickly to changes in business priorities, processes, and strategies.

Skills

Customer service

Verbal communication

Active listening

Goal oriented

Team player

Sales conversations

Tools

CRM software

Job description

Groundworks Operations, LLC is hiring a Service Appointment Representative in Dallas, TX to engage with homeowners, schedule inspections, and drive ongoing service appointments. You will balance inbound and warm outbound calls, build rapport, and educate customers on Groundworks services to ensure continued support for installed systems.

The role emphasizes delivering a positive customer experience, meeting appointment and performance goals, and thriving in a fast-paced team environment.