Service Appointment Representative

Groundworks; Irving (TX); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Employee Ownership Program (ESOP)

Medical, dental, vision benefits

401(k) with company match

Paid training

Job summary

Groundworks, a North America leading foundation repair and water management specialist, is seeking a Service Appointment Representative. You will handle inbound calls, schedule service inspections, and build rapport with homeowners to support ongoing Groundworks systems.

The role emphasizes customer experience, meeting appointment and performance goals, and educating customers on services. Competitive base pay with uncapped commission offers strong earning potential.

Qualifications

• 1+ year of customer service, retail, call center, sales, or other customer-facing experience is required.
• Excellent verbal communication, active listening, and relationship-building skills.
• Positive, motivated, and competitive mindset with a desire to achieve goals.
• Comfortable having sales-oriented conversations and confidently asking customers to schedule appointments.
• Strong computer skills and the ability to learn and navigate multiple systems.
• Typing speed of 30 words per minute or higher.

Responsibilities

• Answer inbound calls and make warm outbound follow-up calls to existing Groundworks customers.
• Schedule return inspections and service appointments for previously installed Groundworks systems.
• Build rapport with homeowners and deliver a professional, positive customer experience on every interaction.
• Educate customers on Groundworks services and the importance of maintaining their existing systems.
• Identify customer needs and confidently communicate the value of recommended services and appointments.
• Meet individual and team appointment, performance, and customer experience goals.
• Accurately document customer information, call activity, appointment details, and follow-up in company systems.
• Navigate multiple computer systems while actively engaging with customers.
• Adapt quickly to changes in business priorities, processes, and strategies.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Active listening

Relationship-building

Sales orientation

Computer skills

Tools

CRM software

Company systems

Job description

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.Join us and lay the foundation for your success. Apply today!As a Service Appointment Representative, you'll work with existing Groundworks customers to schedule return inspections for systems we've previously installed. This is a fast-paced, customer-focused role where you'll answer inbound calls and make warm outbound follow-up calls. There is no cold calling. You'll build relationships with homeowners, understand their needs, communicate the value of ongoing service, and help ensure they receive the continued support their Groundworks system requires.This isn't simply a role where you answer phones and schedule appointments. You'll be responsible for creating a positive customer experience while meeting appointment and performance goals. If you're competitive, motivated by results, comfortable talking with customers, and enjoy working in a fast-paced team environment, this could be a great opportunity to grow your career with Groundworks.Earn what you're worth! This position includes a $16.00/hour base wage plus uncapped commission, with Service Appointment Representatives typically earning $22–$25/hour in total compensation. If you're competitive, goal-oriented, and motivated by performance, this is your opportunity to build a rewarding career with an industry leader.Duties and ResponsibilitiesAnswer inbound calls and make warm outbound follow-up calls to existing Groundworks customers.Schedule return inspections and service appointments for previously installed Groundworks systems.Build rapport with homeowners and deliver a professional, positive customer experience on every interaction.Educate customers on Groundworks services and the importance of maintaining their existing systems.Identify customer needs and confidently communicate the value of recommended services and appointments.Meet individual and team appointment, performance, and customer experience goals.Accurately document customer information, call activity, appointment details, and follow-up in company systems.Navigate multiple computer systems while actively engaging with customers.Adapt quickly to changes in business priorities, processes, and strategies.Perform other duties as assigned.Qualifications1+ year of customer service, retail, call center, sales, or other customer-facing experience is required.Excellent verbal communication, active listening, and relationship-building skills.Positive, motivated, and competitive mindset with a desire to achieve goals.Comfortable having sales-oriented conversations and confidently asking customers to schedule appointments.Strong computer skills and the ability to learn and navigate multiple systems.Typing speed of 30 words per minute or higher.Reliable, coachable, and able to adapt quickly in a fast-paced environment.Strong attention to detail and ability to maintain accurate customer information.Ability to work effectively as part of a team while also being accountable for individual performance.Working ConditionsBase pay ($16.00/h) plus uncapped commission, with representatives typically earning $22–$25/hour.Full-time, 40-hour per week onsite position at Groundworks Corporate Headquarters in Virginia Beach, VA.Every other weekend required as part of the regular schedule.Fast-paced office/call center environment with moderate noise levels.Requires frequent talking and listening, as well as the ability to sit, stand, walk, use a computer, and visually review customer information, schedules, and documents.Comprehensive benefits including medical, dental, vision, 401(k) with company match, and paid training.Eligible for Groundworks' Employee Ownership Program (ESOP) after six months.Opportunities for professional development and career growth within Groundworks.What We ProvideCompetitive PayEmployee Company Ownership OpportunitiesIndustry Leading Training ProgramsLeadership Development and Career Growth TracksComprehensive and Affordable Benefits PackageTop Workplace with Award Winning CultureThe anticipated salary range is the expected hiring range for this role in Texas is $0.00 - $0.00. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.