Service Appointment Representative

Groundworks Operations, LLC; United States; On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid training

ESOP after six months

Job summary

Groundworks Operations, LLC in Virginia Beach, VA is seeking a Service Appointment Representative to handle inbound calls, schedule return inspections, and build rapport with homeowners. This fast-paced, customer-focused role includes educating customers on services, meeting appointment and performance goals, and delivering a positive experience.

The base pay is $14.00/hour plus uncapped commission, with typical earnings of $21–$24/hour.

Qualifications

• 1+ year of customer service or related experience.
• Excellent verbal communication and active listening.
• Sales oriented with ability to schedule appointments.
• Strong computer skills and ability to learn multiple systems.
• Typing speed 30 words per minute or higher.
• Reliable, coachable and fast learner in a team environment.
• Attention to detail and data accuracy.
• Able to work weekends as required.

Responsibilities

• Answer inbound calls and make warm outbound follow up calls to existing Groundworks customers.
• Schedule return inspections and service appointments for previously installed Groundworks systems.
• Build rapport with homeowners and deliver a professional, positive customer experience on every interaction.
• Educate customers on Groundworks services and the importance of maintaining their existing systems.
• Identify customer needs and confidently communicate the value of recommended services and appointments.
• Meet individual and team appointment, performance, and customer experience goals.
• Accurately document customer information, call activity, appointment details, and follow-up in company systems.
• Navigate multiple computer systems while actively engaging with customers.
• Adapt quickly to changes in business priorities, processes, and strategies.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Active listening

Relationship building

Sales oriented

Typing speed

Computer skills

Teamwork

Job description

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home. But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands‑on training, advancement opportunities, and the chance to make a real impact every day. Join us and lay the foundation for your success.

Ready to turn customer conversations into meaningful service experiences? Join Groundworks, North America's leading foundation repair and water management company, and help homeowners protect and maintain one of their greatest investments: their home. As a Service Appointment Representative, you'll work with existing Groundworks customers to schedule return inspections for systems we've previously installed. This is a fast‑paced, customer‑focused role where you'll answer inbound calls and make warm outbound follow‑up calls. There is no cold calling. You'll build relationships with homeowners, understand their needs, communicate the value of ongoing service, and help ensure they receive the continued support their Groundworks system requires. This isn't simply a role where you answer phones and schedule appointments. You'll be responsible for creating a positive customer experience while meeting appointment and performance goals. If you're competitive, motivated by results, comfortable talking with customers, and enjoy working in a fast‑paced team environment, this could be a great opportunity to grow your career with Groundworks.

Duties and Responsibilities

• Answer inbound calls and make warm outbound follow‑up calls to existing Groundworks customers.
• Schedule return inspections and service appointments for previously installed Groundworks systems.
• Build rapport with homeowners and deliver a professional, positive customer experience on every interaction.
• Educate customers on Groundworks services and the importance of maintaining their existing systems.
• Identify customer needs and confidently communicate the value of recommended services and appointments.
• Meet individual and team appointment, performance, and customer experience goals.
• Accurately document customer information, call activity, appointment details, and follow‑up in company systems.
• Navigate multiple computer systems while actively engaging with customers.
• Adapt quickly to changes in business priorities, processes, and strategies.
• Perform other duties as assigned.

Qualifications

• 1+ year of customer service, retail, call center, sales, or other customer‑facing experience is required.
• Excellent verbal communication, active listening, and relationship‑building skills.
• Positive, motivated, and competitive mindset with a desire to achieve goals.
• Comfortable having sales‑oriented conversations and confidently asking customers to schedule appointments.
• Strong computer skills and the ability to learn and navigate multiple systems.
• Typing speed of 30 words per minute or higher.
• Reliable, coachable, and able to adapt quickly in a fast‑paced environment.
• Strong attention to detail and ability to maintain accurate customer information.
• Ability to work effectively as part of a team while also being accountable for individual performance.

Working Conditions

• Base pay ($14.00/h) plus uncapped commission, with representatives typically earning $21–$24/hour.
• Full‑time, 40‑hour per week onsite position at Groundworks Corporate Headquarters in Virginia Beach, VA.
• Every other weekend required as part of the regular schedule.
• Fast‑paced office/call center environment with moderate noise levels.
• Requires frequent talking and listening, as well as the ability to sit, stand, walk, use a computer, and visually review customer information, schedules, and documents.
• Comprehensive benefits including medical, dental, vision, 401(k) with company match, and paid training.
• Eligible for Groundworks' Employee Ownership Program (ESOP) after six months.
• Opportunities for professional development and career growth within Groundworks.

What We Provide Competitive Pay Employee Company Ownership Opportunities Industry Leading Training Programs Leadership Development and Career Growth Tracks Comprehensive and Affordable Benefits Package Top Workplace with Award Winning Culture We take pride in our exceptional growth—because it means that we’ve built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love. True to our values, we've done the right things from the beginning, setting the stage for an even brighter future. Join us as we charge ahead!