Service Appointment Specialist - Training & Benefits

George Moore Chevrolet; Jacksonville (FL); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K after 1 year of employment

Longevity Fund/Bonus

15 days of paid time off per year

Five paid holidays

GM training for all

Closed Sundays

Job summary

George Moore Chevrolet in Jacksonville, FL seeks a Service BDC Representative to help customers schedule appointments for maintenance and repairs. You will respond to inbound inquiries, initiate outbound follow-ups, and explain vehicle features and warranties to customers.

The role requires strong interpersonal and communication skills, a high school diploma or equivalent, and a valid driver's license. Training is provided; benefits include medical, dental, vision, 401K, and paid time off.

Qualifications

• Interpersonal and communication skills.
• Customer service skills.
• Ability to read and comprehend instructions.

Responsibilities

• Responding to inbound phone and internet inquiries
• Initiate outbound phone follow up to schedule service work for customers
• Having knowledge of the dealership's vehicles and explaining their features and warranties to customers
• Answer customer questions about service maintenance or repairs
• Contact past customers to ensure they are satisfied with their vehicles' repair work

Skills

Interpersonal and communication skills

Customer service skills

Ability to read and comprehend instruc

Education

High school diploma or equivalent

State driver’s license with satisfactory DMV driving record

Must meet other company requirements for employment such as background check and drug test

No experience is necessary. We will train you!

Job description

George Moore Chevrolet in Jacksonville, FL seeks a Service BDC Representative to help customers schedule appointments for maintenance and repairs. You will respond to inbound inquiries, initiate outbound follow-ups, and explain vehicle features and warranties to customers.

The role requires strong interpersonal and communication skills, a high school diploma or equivalent, and a valid driver's license. Training is provided; benefits include medical, dental, vision, 401K, and paid time off.