Service BDC Representative

George Moore Chevrolet; Jacksonville (FL); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K after 1 year of employment

Longevity Fund/Bonus

15 days of paid time off per year

Five paid holidays

GM training for all

Closed Sundays

Job summary

George Moore Chevrolet in Jacksonville, FL seeks a Service BDC Representative to help customers schedule appointments for maintenance and repairs. You will respond to inbound inquiries, initiate outbound follow-ups, and explain vehicle features and warranties to customers.

The role requires strong interpersonal and communication skills, a high school diploma or equivalent, and a valid driver's license. Training is provided; benefits include medical, dental, vision, 401K, and paid time off.

Qualifications

• Interpersonal and communication skills.
• Customer service skills.
• Ability to read and comprehend instructions.

Responsibilities

• Responding to inbound phone and internet inquiries
• Initiate outbound phone follow up to schedule service work for customers
• Having knowledge of the dealership's vehicles and explaining their features and warranties to customers
• Answer customer questions about service maintenance or repairs
• Contact past customers to ensure they are satisfied with their vehicles' repair work

Skills

Interpersonal and communication skills

Customer service skills

Ability to read and comprehend instruc

Education

High school diploma or equivalent

State driver’s license with satisfactory DMV driving record

Must meet other company requirements for employment such as background check and drug test

No experience is necessary. We will train you!

Job description

About George Moore Chevrolet:

Welcome to George Moore Chevrolet located in Jacksonville, Florida. Customer satisfaction has been the cornerstone of our operation since we opened in 1986. We are proud of the community we serve and in return, that community has voted us Bold City Best, Best New Car Dealership! As a sign of our appreciation for the First Coast, it is a core value to give back to our community. Whether it's supporting small businesses or donating to local schools-George Moore Chevrolet is ingrained in the community.

George Moore Chevrolet started serving the Jacksonville area in 1986. In 2010, we opened in a new location at 10979 Atlantic Blvd, Jacksonville, FL 32225 in the heart of the Arlington automotive community.

We take pride in our employees. We make sure we employ the best and continue to invest in them. Our well trained staff makes it easy and timely to do business, with each team member bringing a high level of experience and expertise so that we can continue to deliver excellent service.

JOB SUMMARY:

A Service BDC Representative will be responsible for helping customers schedule appointments to have maintenance/repairs completed on their vehicle.

Duties and Responsibilities include:

• Responding to inbound phone and internet inquiries
• Initiate outbound phone follow up to schedule service work for customers
• Having knowledge of the dealership's vehicles and explaining their features and warranties to customers
• Answer customer questions about service maintenance or repairs
• Contact past customers to ensure they are satisfied with their vehicles' repair work

REQUIRED SKILLS AND ABILITIES:

• Interpersonal and communication skills
• Customer service skills
• Ability to read and comprehend instructions

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent
• State driver’s license with satisfactory DMV driving record
• Must meet other company requirements for employment such as background check and drug test
• No experience is necessary. We will train you!

PAY:

We offer a competitive commissions and bonuses pay plan.

BENEFITS:

• Medical, Dental and Vision for Full Time employees working 30 hours or more
• 401K after 1 year of employment
• Longevity Fund/Bonus
• 15 days of paid time off per year
• Five paid holidays (New Years Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• GM training for all
• Closed Sundays

WORKING CONDITIONS/PHYSICAL REQUIREMENT:

Is regularly required to stand, walk, use hands to finger, handle or feel, reach, stoop, kneel and crouch. Required to sit, climb or balance and taste/smell. Must lift within the parameters of the responsibility of the job. Must have close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Working both indoors and outdoors.

We are looking for a few talented people to help move us to the next level. Let us show you around and see if you can envision yourself in our unique work environment. Every once in a while, an opportunity comes along to join an organization that seems to check all the boxes, and this organization is one of them. This job is fun, offers opportunity for growth, and is a place that helps better your life experience.

For further questions or assistance, please do not hesitate to reach out to [e-mail] or call 904-482-9000.