Service Appointment Specialist — Fast-Paced Auto Support

Kendall-Auto-Group; Eugene (OR); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Career path development

Employee discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan w/ Fidelity

Supplemental plans

Job summary

Kendall Toyota of Eugene is hiring a Service BDC Receptionist to support the Service team. The role involves outbound calls, scheduling service appointments, and maintaining customer records in a fast-paced Toyota service department.

Ideal candidates bring strong customer service mindset and ability to manage multiple tasks with accuracy. Kendall Auto Group offers a supportive environment with opportunities for growth in the Pacific Northwest.

Qualifications

• Strong customer service orientation.
• Ability to manage high call volume.
• Proficiency with basic computer systems.

Responsibilities

• Make outbound calls to prospective customers (75-125 calls per day).
• Contact customers to schedule service appointments and determine their needs.
• Use telephone, email and other means to communicate with customers and vendors.
• Answer telephones and provide information to callers while routing calls as needed.
• Stay knowledgeable on current service offers and promote relevant appointment specials.
• Input and maintain vehicle and customer information in the computer system.
• Perform data entry and general clerical tasks including Excel documentation.

Skills

Customer service

Time management

Communication

Organizational skills

Tools

Excel

Job description

Kendall Toyota of Eugene is hiring a Service BDC Receptionist to support the Service team. The role involves outbound calls, scheduling service appointments, and maintaining customer records in a fast-paced Toyota service department.

Ideal candidates bring strong customer service mindset and ability to manage multiple tasks with accuracy. Kendall Auto Group offers a supportive environment with opportunities for growth in the Pacific Northwest.