Kendall Toyota Service BDC Receptionist

Kendall-Auto-Group; Eugene (OR); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Career path development

Employee discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan w/ Fidelity

Supplemental plans

Job summary

Kendall Toyota of Eugene is hiring a Service BDC Receptionist to support the Service team. The role involves outbound calls, scheduling service appointments, and maintaining customer records in a fast-paced Toyota service department.

Ideal candidates bring strong customer service mindset and ability to manage multiple tasks with accuracy. Kendall Auto Group offers a supportive environment with opportunities for growth in the Pacific Northwest.

Qualifications

• Strong customer service orientation.
• Ability to manage high call volume.
• Proficiency with basic computer systems.

Responsibilities

• Make outbound calls to prospective customers (75-125 calls per day).
• Contact customers to schedule service appointments and determine their needs.
• Use telephone, email and other means to communicate with customers and vendors.
• Answer telephones and provide information to callers while routing calls as needed.
• Stay knowledgeable on current service offers and promote relevant appointment specials.
• Input and maintain vehicle and customer information in the computer system.
• Perform data entry and general clerical tasks including Excel documentation.

Skills

Customer service

Time management

Communication

Organizational skills

Tools

Excel

Job description

Description

Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Toyota of Eugene is hiring for a Service BDC Receptionist to join our Service team. At Toyota, our service department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene.

Some of the benefits of working with Kendall are:

• Competitive pay starting at $27,000-$34,000 per year depending on experience.
• Competitive Paid Time Off
• Career path development opportunities
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

Duties and essential job tasks:

• Make outbound calls to prospective customers (75- 125 calls per day total).
• Contact customers to schedule service appointments. Quickly, politely and accurately determines customer service needs.
• Use telephone, email and other means to communicate with customers and vendors.
• Answer telephones consistent with company standards; provide information to callers and route calls.
• Staying knowledgeable on current service department offers. Offering clients service appointment specials that may fit their needs.
• Input and maintain vehicle and customer information in computer system.
• Performs data entry and performs general office clerical tasks including: working within Excel Spreadsheets to document daily client contacts.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!